What challenges did LTM face before AI implementation?

HR teams were handling manual, time-consuming tasks such as leave requests, policy lookup, attendance corrections, and service requests across disparate systems. Sales teams spent significant time searching archives, finding case studies and decks, and drafting RFP responses, which slowed response times and limited time for client engagement.

Source

MicrosoftScaled productionEvidence: Medium50/100

LTM transforms HR and Sales Organization with AI-Powered Copilot Agents

Use case typeCustomer service automationUpdated Jun 13, 2026

LTM, a global technology consulting and digital solutions company with more than 87,000 employees across 40+ countries, used Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI Service to reimagine HR and sales operations with enterprise-scale agents. The company built two Copilot-powered agents: RAIma for HR and A. S. K Agentic AI for sales enablement, both integrated into Microsoft 365 and enterprise systems. RAIma provides a unified conversational interface for HR workflows, while A. S. K helps sellers retrieve content and draft proposal responses.

Organization: LTM
Industry: Professional Services
Location: India
Published: April 2026

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Productivity: 75% increase

Microsoft adoption storiesApr 13, 2026UnknownInferred claimMedium evidence strength

LTM reported a 75% feedback rate and a 15% overall productivity improvement.

Normalized claim

Productivity: 15% increase

Microsoft adoption storiesApr 13, 2026UnknownInferred claimMedium evidence strength

LTM reported a 75% feedback rate and a 15% overall productivity improvement.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: LTM
Provider: Microsoft
Maturity: Scaled Production
Linked source: Microsoft adoption stories

RAIma scaled to more than 78,000 monthly active users and handled nearly 500,000 employee interactions

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 5

1Conversational AI
2Workflow automation
3Knowledge retrieval

LTM built RAIma in Copilot Studio and deployed it within Microsoft 365 Copilot as a unified HR assistant connected to SharePoint, ServiceNow Copilot Connectors, and enterprise HR systems.
RAIma supports hire-to-retire HR processes, including onboarding, performance management, learning, wellbeing, policy inquiries, and workflow transactions, and can be used in Microsoft Teams.
LTM also built A.S.K Agentic AI in Copilot Studio as a centralized sales assistant that connects to SharePoint libraries, proposal archives, and corporate content repositories to retrieve relevant materials and generate draft responses using semantic search and large language models.

Technologies

Microsoft 365 Copilot Copilot Studio Azure OpenAI SharePoint ServiceNow Copilot Connectors Microsoft Teams

Architecture

RAIma is a Copilot-powered custom solution built in Copilot Studio and deployed within Microsoft 365 Copilot. It integrates with SharePoint, ServiceNow Copilot Connectors, and enterprise HR systems, and is accessible through Microsoft Teams and Microsoft 365 Copilot. A.S.K Agentic AI is also built in Copilot Studio and connects to SharePoint libraries, proposal archives, and corporate content repositories to support semantic search and draft generation.

Sources & evidence1

Evidence: Medium50/100Evidence strength