HDI Austria streamlines insurance operations through process and test automation

HDI Austria, a major insurance provider and subsidiary of Talanx Group, faced inefficiencies and errors in manual data transfer and repetitive processes across a range of insurance domains. To address these, the company undertook a digital transformation starting in 2019 by implementing UiPath RPA solutions and UiPath Test Suite, deeply integrated with Microsoft Azure DevOps. With support from consulting partner Aicher IT-Consulting for the pilot and key deployments, HDI was able to automate 25 business processes, covering routine data transfers, contract creation, payment processing, and more. This resulted in a 92% automation rate, sparing around 600 person days over just 18 months and improving overall business agility. The RPA system allowed departments to rapidly automate operations, even amid Covid-19 challenges such as increased demand for vehicle registration. The adoption of UiPath Test Suite, following Microsoft's phase-out of coded UI testing in Visual Studio 2019, enabled testers to run 900+ regression tests nightly via seamless Azure DevOps integration. A low-code approach meant non-developers could quickly design automation workflows, increasing employee satisfaction and minimizing reliance on specialized IT resources. HDI is planning further expansion of RPA to encompass machine learning and advanced document understanding technologies, leveraging flexible collaboration with both internal stakeholders and external partners. By digitally transforming its core operations, HDI Austria not only reduced costs and errors but also ensured scalability and adaptability in a highly regulated, customer-centric industry. Employee acceptance of automation has facilitated faster process improvement and high flexibility, giving HDI a significant edge in the Austrian insurance market.