HDI Austria streamlines insurance operations through process and test automation
HDI Austria, a major insurance provider and subsidiary of Talanx Group, faced inefficiencies and errors in manual data transfer and repetitive processes across a range of insurance domains. To address these, the company undertook a digital transformation starting in 2019 by implementing UiPath RPA solutions and UiPath Test Suite, deeply integrated with Microsoft Azure DevOps. With support from consulting partner Aicher IT-Consulting for the pilot and key deployments, HDI was able to automate 25 business processes, covering routine data transfers, contract creation, payment processing, and more. This resulted in a 92% automation rate, sparing around 600 person days over just 18 months and improving overall business agility. The RPA system allowed departments to rapidly automate operations, even amid Covid-19 challenges such as increased demand for vehicle registration. The adoption of UiPath Test Suite, following Microsoft's phase-out of coded UI testing in Visual Studio 2019, enabled testers to run 900+ regression tests nightly via seamless Azure DevOps integration. A low-code approach meant non-developers could quickly design automation workflows, increasing employee satisfaction and minimizing reliance on specialized IT resources. HDI is planning further expansion of RPA to encompass machine learning and advanced document understanding technologies, leveraging flexible collaboration with both internal stakeholders and external partners. By digitally transforming its core operations, HDI Austria not only reduced costs and errors but also ensured scalability and adaptability in a highly regulated, customer-centric industry. Employee acceptance of automation has facilitated faster process improvement and high flexibility, giving HDI a significant edge in the Austrian insurance market.
- Organization
- HDI Austria
- Industry
- Insurance
- Location
- Austria
Reported outcomes
92%
quantified impactAutomation & deflection
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1Back-office automation of insurance operations
- 2Automated software regression testing with integration to Azure DevOps
- 3Claims and contract processing automation via RPA
- Manual data transfer between disparate systems prone to error and inefficiency
- Repetitive business processes consuming staff time and causing delays
- Need to replace end-of-life Microsoft Visual Studio coded UI test functionality
- Requirement to test and automate across diverse insurance products and systems
- Urgent demand for rapid automation, especially under Covid-19 business disruptions
- Implemented UiPath RPA to automate manual administrative processes
- Adopted UiPath Test Suite for low-code, user-friendly automated software testing
- Integrated RPA and test automation with Azure DevOps for orchestrated development and CI/CD workflows
- Partnered with Aicher IT-Consulting for initial pilots and complex process automation
- Enabled non-developers to build automation solutions through intuitive interfaces
- Achieved 92% process automation rate
- Saved approximately 600 person days within one and a half years
- Reduced human errors associated with manual transfers
- Automated 25 processes across departments quickly and flexibly
- Enabled 900+ automated regression tests to run nightly, accelerating software quality assurance
Architecture
UiPath RPA robots automate data transfers and other processes between HDI's systems, orchestrated through Azure DevOps for integration into CI/CD workflows. UiPath Test Suite provides automated testing, with infrastructure shared across robotic and testing teams. A central process management team coordinates RPA, involving process owners, business units, and external partner Aicher IT-Consulting for complex tasks.
Implementation partners1
Sources & evidence1
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