Maurice Blackburn Lawyers Accelerate Claims Assessment for Superannuation Insurance
Maurice Blackburn Lawyers implemented an AI-powered solution for life insurance claims assessment. Developed with Microsoft partner Arinco, the new system leverages Azure Cognitive Search and Azure AI to streamline and accelerate the triage of superannuation disability insurance claims. The reported innovation allows legal professionals to assess claim eligibility during the initial client call, reducing processing times drastically. Lawyers benefit from automated extraction of policy details relevant to individual client events, removing the burden of manual document review. This solution drives efficiency for both the client and the law firm, supporting Maurice Blackburn's mission of fast, fair, and accurate claim service. It represents a significant digital transformation for Maurice Blackburn’s insurance law practice, using advanced cloud and AI technologies. Claims are now triaged in seconds rather than months, enhancing outcomes for all parties involved.
- Organization
- Maurice Blackburn Lawyers
- Industry
- Legal
- Location
- Australia
- Published
- August 2020
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1Automated Claims Assessment for Insurance Law
- 2Real-time Eligibility Evaluation Using AI
- 3Policy Document Extraction Automation
- Lengthy processing time for superannuation disability insurance claims, often taking months.
- Lawyers' time consumed by manual review of complex insurance policy documents.
- Need for rapid, accurate, and inexpensive claim triage in a no win, no fee service setting.
- Client experience hindered by slow eligibility assessments.
- Operational inefficiency in the face of growing claim volumes.
- Implemented an AI-infused solution leveraging Azure Cognitive Search and Azure AI.
- Automated the extraction of policy data and its correlation with client life events.
- Enabled claims team to receive eligibility insights almost instantly, within the duration of the first client phone call.
- Partnered with Arinco and utilized Microsoft's cloud for secure, robust delivery.
- Integrated the system into superannuation and insurance business workflows.
- Reduced claim assessment times from months to seconds.
- Freed legal staff from manual document searches, increasing productivity.
- Enhanced client experience with quicker eligibility decisions.
- Enabled the firm to process more claims efficiently.
Implementation partners1
Sources & evidence1
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