MicrosoftEvidence: Low25/100

SAS streamlines AI-driven decision automation for business workflows

SAS has launched SAS Decision Builder as a native workload on Microsoft Fabric, targeting organizations seeking to accelerate and automate complex decision-making across business domains such as financial services and customer service. SAS Decision Builder brings intelligent decision capabilities to Fabric, enabling customers to design, deploy, and monitor AI-powered decision workflows using a low-code interface integrated with Microsoft technologies like OneLake and Power BI. Business analysts and domain experts can build composite workflows by combining multiple AI models, machine learning, and large language models (LLMs) within the Fabric ecosystem. The solution offers deep integration with Azure AI Services, supporting predictive analytics and generative AI elements for running what-if scenarios and delivering actionable, personalized customer experiences. Typical use cases include real-time decision support in call centers, automated loan approvals for financial services, streamlined fraud detection for IT, and improved compliance through robust governance and tracking within the platform. SAS Decision Builder supports detailed visibility and control over business and data rules, fostering secure, reproducible analytics life cycles and faster, more actionable insights. Customers benefit from increased agility, higher security, and the ability to quickly adjust decisions to meet changing market demands, enabled by fully managed data and analytics within Microsoft Fabric. By integrating these capabilities, organizations can better protect themselves against fraud, reduce costly breaches, and maintain compliance with evolving regulations. Fabric’s unified environment allows users to work collaboratively across shared workspaces, speeding up time-to-value and boosting overall productivity for analysts, IT, and business users. This integration makes advanced analytics, decision flows, and AI-driven outcomes accessible to a wider group of end-users, democratizing decision automation in varied sectors.

Organization
SAS
Industry
Other
Location
Global
Published
July 2024

Reported outcomes

Strategic outcomes

New product / capabilityLaunched native decision automation on FabricNew product / capabilityEnabled low-code AI decision workflowsRisk & complianceStrengthened governance and compliance controlsCustomer experience & trustDelivered personalized customer experiences
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
Customer
SAS
Provider
Microsoft
Maturity
Unknown
Linked source
sas.com

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 3 of 4

  • 1AI-driven Automated Decision Workflows in Business Operations
  • 2Automated Loan Approval Processing
  • 3Real-time Fraud Detection with LLM Integration
  • Organizations face complex, slow, and fragmented decision-making processes across business functions.
  • Legacy solutions lack seamless integration of AI, rules, and analytics required for agile and secure operations.
  • There is a pressing need to responsibly manage data flows and model lifecycles within regulated industries for compliance.
  • Financial institutions require faster and more accurate fraud detection and loan approval processes.
  • Customer service teams struggle to deliver personalized, rapid responses due to disparate data and manual rule application.
  • SAS integrated its intelligent decisioning solution as a native workload on Microsoft Fabric, leveraging Azure AI Services, machine learning, and LLMs.
  • Enabled users to build, monitor, and automate complex decision workflows using a low-code interface.
  • Combined existing data sources from Microsoft Fabric OneLake and business applications such as Power BI for real-time analytics.
  • Provided strong governance, traceability, and explainability for business and data rules within the decision flows.
  • Allowed business and IT users to create, test, and adjust decision models rapidly to match changing market requirements.
  • Accelerated the speed of business decision-making across industries.
  • Improved customer experience and personalization, especially in call centers, financial services, and IT.
  • Enabled real-time, automated loan approvals, fraud detection, and governance.
  • Enhanced compliance, security, and data stewardship across integrated analytics workflows.
  • Increased analyst and business user productivity through easy access to decision automation tools in Microsoft Fabric.
Architecture

SAS Decision Builder operates as a Microsoft Fabric native workload, tightly integrated with Microsoft Fabric OneLake for data access, Power BI for analytics, and Azure AI Services for machine learning and decision logic. Users can design composite workflows combining multiple AI models, rules, and procedures in a low-code editor. Governance features provide auditability over the decision lifecycle. LLMs and predictive AI are incorporated directly within decision flows, and outputs are available for further reporting and action in Fabric’s shared workspaces.

Sources & evidence1
Evidence: Low25/100Evidence strength
  • Customer explicitly identified
  • Technical implementation details available
Type: Press ReleasePublished: Jul 8, 2024Publisher: sas.comEvidence: VendorConfidence: Medium

AI-generated summary. Verify important details with the linked sources before relying on this case.

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