Normalized claim
Productivity: 70% increase
70% of Copilot users report increased productivity, with 68% noting improved work quality and 77% wishing to continue using it.
MicrosoftEvidence: Low35/100
Microsoft Copilot in Insurance Use Cases at Adesso
Use case typeClaims automationUpdated Jun 13, 2026
Adesso utilizes Microsoft 365 Copilot, Azure AI, and Microsoft Graph to drive productivity and improve processes in the regulated insurance and banking sectors. The solutions focus on automating claims management, underwriting, loan processing, financial consulting, and regulatory compliance.
Reported outcomes
Productivity: +70%
Productivity & throughput
Productivity: +68%Productivity: +77%
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Productivity: 68% increase
70% of Copilot users report increased productivity, with 68% noting improved work quality and 77% wishing to continue using it.
Normalized claim
Productivity: 77% increase
70% of Copilot users report increased productivity, with 68% noting improved work quality and 77% wishing to continue using it.
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Adesso
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Adesso Blog
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 5
- 1Claims Management
- 2Underwriting
- 3Loan Processing
- Microsoft 365 Copilot integrates natural language processing and AI capabilities to assist employees with document creation, data queries, claims management, customer interactions, and regulatory compliance.
- It supports easy data analysis for bank employees, enables real-time guidance for claims management, flags regulatory compliance issues, and accelerates onboarding for new staff.
- Copilot leverages business data from Microsoft Graph and integrates directly with Microsoft Office applications like Word, Excel, PowerPoint, Teams, and Outlook.
Technologies
70% of Copilot users report increased productivity, with 68% noting improved work quality and 77% wishing to continue using it.
Sources & evidence1
Evidence: Low35/100Evidence strength
- Customer explicitly identified
- Quantified outcome available
- Technical implementation details available
Type: Blog PostPublisher: Adesso BlogEvidence: VendorConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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