Infosys transforms enterprise support and finance with customizable AI agents

Infosys launched the Agentic AI Foundry to accelerate enterprise AI adoption by providing pre-built and customizable AI agents for business automation. The Foundry, built within the Infosys Topaz platform and leveraging Microsoft's AI stack, enables organizations to rapidly develop and integrate AI-powered solutions into core business processes. Clients have achieved notable results such as a 50% reduction in support resolution times, over 24% increase in customer satisfaction, and major improvements to finance team productivity. The platform offers both horizontal (across departments) and vertical (industry-specific) AI agents, supporting a range of use cases from invoice automation to intelligent customer support. Internally, Infosys implemented a multi-agent invoice automation solution that boosted productivity by more than 50%. The solution’s open architecture avoids technology lock-in and provides responsible AI deployment strategies. Industry experts see Infosys’ Agentic AI Foundry as a key enabler of cost savings and efficiency for large enterprises moving to AI-first operating models. The platform supports effective change management and AI skills upskilling to maximize business outcomes.