Infosys
Discover 14 AI Use Cases & Implementations from Infosys
Hyperscaler mix
See whether Infosys's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How Infosys builds AI
Build / Buy / Compose across this company's documented cases
9 of 14 cases classified (64%) · Compare all use-case types
Reported outcomes
4 cases report measurable results
−50%
Time & speed
median · 3 metrics
+27%
Customer experience
median · 2 metrics
+50%
Productivity & throughput
median · 1 metric
Medians of results published in Infosys cases, normalized for comparability. See all benchmarks →
Evidence persistence
5 of 5 judgeable cases are still publicly referenced · 5 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
Technology snapshot
What Infosys uses across visible cases
Capability flags and technologies mentioned in the indexed use cases on this page.
- Top use case
- Agent
- Tagged cases
- 10/14
- Tech names
- 45
Capability mix
All Use Cases (14)
AI Agent-Driven Intelligent Automation Transforms Energy Operations
Infosys, in partnership with Microsoft, developed an AI agent-powered productivity solution that transforms operations in the energy sector. Leveraging Microsoft Copilot Studio, Azure OpenAI, Azure AI Foundry, Infosys Topaz, and Infosys Cobalt, the solution turns massive operational datasets into actionable insights for improved safety, reliability, and efficiency.The AI Assistant digests complex reports, images, and tables, providing predictive insights and real-time alerts to operators. This enables faster, data-driven decision-making and automation of repetitive workflow and report generation tasks. Operators can anticipate and avoid potential issues, minimizing non-productive time (NPT) and operational risk.By integrating advanced conversational AI into operational workflows, the solution empowers energy sector companies to unlock new productivity levels. It also improves coordination between engineering, field teams, and back-office operations through consistent, real-time insights accessible through intuitive conversational interfaces.Built atop the Microsoft Cloud and AI stack, Infosys embeds these agentic AI capabilities into their platforms for the energy industry, delivering measurable improvements in key safety and efficiency KPIs.
How Infosys Topaz leverages Amazon Bedrock to transform technical help desk operations
Infosys built an AI-powered technical help desk for a large energy supplier to ingest past and new call transcripts, summarize conversations, classify relevance, retrieve similar issues, and help support agents resolve meter technician calls faster.The system uses Amazon Bedrock with Claude Sonnet, Amazon S3, AWS Step Functions, AWS Lambda, Amazon OpenSearch Serverless, Amazon Titan Text Embeddings, AWS Secrets Manager, AWS KMS, AWS IAM, DynamoDB, and a Streamlit frontend.It implements role-based access control, asynchronous transcript processing, caching, FAQ retrieval, and a RAG-style knowledge base for agent assistance.
Infosys transforms enterprise support and finance with customizable AI agents
Infosys launched the Agentic AI Foundry to accelerate enterprise AI adoption by providing pre-built and customizable AI agents for business automation.The Foundry, built within the Infosys Topaz platform and leveraging Microsoft's AI stack, enables organizations to rapidly develop and integrate AI-powered solutions into core business processes.Clients have achieved notable results such as a 50% reduction in support resolution times, over 24% increase in customer satisfaction, and major improvements to finance team productivity.The platform offers both horizontal (across departments) and vertical (industry-specific) AI agents, supporting a range of use cases from invoice automation to intelligent customer support.Internally, Infosys implemented a multi-agent invoice automation solution that boosted productivity by more than 50%.The solution’s open architecture avoids technology lock-in and provides responsible AI deployment strategies.Industry experts see Infosys’ Agentic AI Foundry as a key enabler of cost savings and efficiency for large enterprises moving to AI-first operating models.The platform supports effective change management and AI skills upskilling to maximize business outcomes.
Infosys launches AI Center of Excellence to accelerate enterprise transformation
Infosys and Microsoft have partnered to establish an AI Center of Excellence (AI-CoE), combining Infosys' domain expertise and Microsoft’s AI technology ecosystem.The AI-CoE is positioned as the hub for driving enterprise AI adoption, offering strategic guidance, data infrastructure, ethics governance, and talent development frameworks.It supports enterprises across industries with structured methodologies for maximizing AI innovation and ROI, providing a clear path from concept to scalable AI solutions.The center works in close collaboration with other CoEs and engineering teams, aligning strategic AI goals and building the required data, technology, and talent infrastructures.The partnership ensures responsible implementation of AI, emphasizing alignment with business goals, efficiency, and ethical practices in every industry transformation initiative.By offering expert guidance and a proven framework, the AI-CoE aims to improve organizational agility, drive faster AI deployment, and maintain strong governance and compliance mechanisms.
Infosys revolutionizes enterprise transformation with AI-powered assistants
Infosys adopted an AI-first strategy, focusing on embedding AI technologies throughout its business model rather than simply enhancing processes. Over 250,000 employees completed an AI awareness course, catalyzing a culture shift. Leveraging partnerships with players such as Microsoft and OpenAI, Infosys developed both small language models (SLMs) for industry-specific needs (e.g. banking) and persona-specific AI assistants for roles like customer service agents and wealth managers. These platforms and AI applications are delivered rapidly, reducing typical development time from months to mere weeks. Infosys now rolls out AI assistants and applications to 20,000+ enterprise users, supporting IT operations, software engineering, customer service, fraud detection, and compliance. The company is fostering change management in clients by offering training and revisiting IT contracts for accelerated AI adoption. Three waves of AI implementation are identified, from current AL assistants to future semi-autonomous business processes.
Infosys delivers AI-driven ERP transformation and workflow efficiency
Infosys, in partnership with SAP, achieved SAP-validated partner status for RISE with SAP, providing standardized and scalable cloud ERP transformation for clients. The implementation leverages AI-first strategies, integrating solutions such as Infosys Cobalt and SAP Business Technology Platform (BTP) to modernize and optimize business workflows. AI-infused industry playbooks and solutions enable rapid adoption of cloud ERP, delivering tangible value by enhancing customer experience and minimizing errors. AI is embedded across services—code generation, knowledge acquisition, and industry-specific workflow automation—to deliver improved productivity and accelerated execution. The partnership ensures organizations can uphold clean core principles while maintaining their business process uniqueness. A utility company reported a 30% reduction in billing errors using AI-driven predictive insights. The collaboration enhances client confidence, streamlines transition strategies, and enables measurable business outcomes in complex transformation environments.
MicrosoftInfosys enhances innovation and efficiency across industries with AI solutions
Infosys, a global digital services leader, implemented AI and automation initiatives using Microsoft technologies to drive transformation across aviation, healthcare, finance, telecom, and other sectors. Leveraging Microsoft Azure AI, GitHub Copilot, and Infosys platforms like Topaz and Cobalt, Infosys accelerated client innovation, productivity, and adoption of next-generation AI tools.Key collaborations included establishing a Global Capability Center with Lufthansa for aviation IT, and integrating AI-powered learning for over 250,000 Siemens employees. Infosys' solutions spanned generative AI–based coding assistants, HR automation, business intelligence, and customer service improvements. AI-driven automations improved software development efficiency (over 7 million lines auto-generated via Copilot) and operational efficiency for major clients.Infosys faced challenges such as data readiness, scalability, responsible and ethical AI deployment, and talent upskilling. The company addressed these through cloud-based hybrid solutions, industry-specific AI models, and robust responsible AI frameworks.Initiatives generated measurable business impacts, including enhanced learning engagement at Siemens, accelerated Microsoft cloud adoption in enterprises, improved flight safety and customer experience at Lufthansa, and greater productivity in client operations worldwide.Future plans include deeper AI integration for sustainability goals, ethical frameworks, and further research into generative AI for tailored industry applications.
Infosys empowers digital banking with enterprise-ready AI Suite
Infosys launched the Finacle Data and AI Suite to help banks infuse artificial intelligence throughout their digital operations, enabling scalable adoption of AI with transparency and regulatory compliance. The suite, built on Microsoft Azure and Azure OpenAI Service, aims to empower banks in over 100 countries to deliver low-code, predictive, and generative AI solutions to transform customer experience, risk management, and operational decision-making.By leveraging Infosys Topaz—an AI-first, responsible-by-design platform for generative AI—the suite delivers robust data foundations and abstracts AI development complexity, putting advanced tools in business users' hands. It provides banks with ready capabilities for actionable insights across ecosystems, accelerating global AI adoption in banking.Infosys Finacle delivers digital engagement, payments, lending, and analytics solutions for global banks through this cloud-native offering. Their AI platform supports customization, scaling, and rapid innovation, empowering banks toward smarter and more agile operations.The suite addresses ethical and operational AI standards, including privacy, security, and compliance.Industry observers recognized the suite's potential to enable robust, differentiated transformation through data readiness and responsible AI, responding quickly to regulatory and market changes.
MicrosoftInfosys revolutionizes retail workforce with AI-driven automation
Infosys has leveraged the Microsoft AI ecosystem to empower the retail workforce through generative AI solutions, addressing in-store, e-commerce, and back-office operations.A persona-based approach was used to create tailored offerings via Microsoft Copilot, Copilot Studio extensions, and AI agents supervised by a master agent, automating core retail functions.These AI-driven solutions focus on inventory management, product management, operational insights, merchandising, sales cycles, and self-service enablement for customers.The infrastructure integrates autonomous agent interactions, with human oversight, promoting both operational efficiency and personalized support for employees and customers.As a result, retailers see enhanced staff productivity, stronger customer personalization, and improved business outcomes across the retail value chain.Generative AI use in retail is forecast to deliver a significant increase in sector productivity, enabling organizations to better serve end-consumers and address industry challenges at scale.Infosys' innovation and AI consulting teams designed and delivered the solution, deploying it across various real-world retail environments.
Infosys enables extreme business automation across industries
Infosys has expanded its longstanding strategic partnership with Microsoft to accelerate enterprise cloud transformation and modernisation worldwide.Infosys will onboard its Cobalt solutions onto Microsoft Azure's industry clouds, empowering clients to build agile, cloud-powered platforms that extend across the business value chain.The partnership delivers solutions for modernisation, enterprise applications, AI, data analytics, digital workplace, and more.Over 300,000 Infosys employees now have access to an experiential app integrated with enterprise systems including Microsoft Dynamics 365 and enhanced with Azure AI.The collaboration focuses on extreme automation using Azure technologies to streamline product launches and workflows.The alliance promises productivity gains, improved security, and enriched employee experiences by leveraging cloud, automation, and AI innovation.Microsoft supports Infosys in delivering value across communications, media, technology, and other strategic sectors, driving global industry adoption of digital business solutions.Modernisation through joint capabilities delivers real-world results for enterprises seeking faster transformation and improved outcomes.Integrated systems span employee experience, security enforcement, and business process automation.
Infosys Customer Intelligence Platform Delivers World-Class Customer Experience with AWS
Infosys implemented a Customer Intelligence Platform (CIP) leveraging AWS cloud-native services to enhance customer service automation and claims processing in the auto insurance industry.The platform integrates real-time data ingestion, knowledge graph building, fraud detection, as well as ML-driven hyper-personalized recommendations using Amazon SageMaker, Amazon Fraud Detector, Amazon Neptune, AWS Glue, Amazon Kinesis, Amazon S3, and Amazon Redshift.This solution automates claims processes, detects fraud, delivers hyper-personalized customer insights, and improves customer experience by reducing resolution times and increasing campaign effectiveness.
MicrosoftInfosys enhances AI-driven efficiency for manufacturing operations
NOUS Infosystems leverages Microsoft Azure OpenAI to deliver tailored AI solutions for manufacturing, targeting design, production, supply chain, and maintenance challenges.Their approach uses advanced AI methods—including generative design, robotics, computer vision, and predictive analytics—to optimize product engineering and operational processes.Unique solutions address material tracking, production optimization, supply chain management, and predictive/preventive maintenance.AI-supported automation assists in quality control, logistics, and remote maintenance, boosting overall reliability and reducing operational costs.NOUS works closely with clients to identify specific use cases, define architecture and data requirements, and deliver solutions that integrate with existing manufacturing processes.The AI solutions help manufacturers provide personalized products and services, ensure error reduction, and improve customer satisfaction.Outcome is enhanced product quality, consistency, process optimization, and service responsiveness driven by AI in real-world settings.Stakeholder engagement and iterative problem analysis ensure relevance to on-the-ground manufacturing pain points.NOUS demonstrates a repeatable model of industry-specific consulting and delivery.Article illustrates proven, deployed solutions—not just marketing concepts or hypothetical pilot projects.
Infosys automates IT operations and email workflows with AI-driven Copilot
Infosys deployed Microsoft 365 Copilot, Power Automate, Outlook, and Azure Active Directory to streamline internal email management and IT operations.Copilot provided automated email drafting, coaching, and prioritization within Outlook, significantly reducing manual effort for Infoys staff managing large daily volumes of communications.IT operations—including incident, change, and service request handling—were automated using Power Automate integrations with Microsoft 365 and Azure Active Directory, increasing efficiency and reducing routine workload for support personnel.The solution introduced orchestrated process automation, enabling the Infoys IT team to monitor services, manage licenses, and configure security with minimal intervention.Routine IT operation workflows—covering incident, change, problem, and service request management—were handled automatically by flows set up in Power Automate.The implementation allowed staff to focus on higher-value and strategic initiatives, improved responsiveness, and provided actionable workflow insights.
Infosys enables secure GenAI adoption with built-in compliance controls
Infosys, a major digital services and consulting firm, sought to help clients accelerate adoption of Generative AI (GenAI) without compromising regulatory compliance or data security.They integrated the Microsoft Purview SDK into their Cyber Next cybersecurity platform and the GenAI-powered assistant Cyber Advisor.This integration enforces data protection, blocks risky prompts, preserves sensitivity labels, and delivers telemetry for increased oversight.With Microsoft Purview Data Security Posture Management, Infosys enables security teams to audit GenAI usage, apply DLP policies, and ensure operational integrity.These secure GenAI use cases are now live across diverse industries such as energy, healthcare, and manufacturing.For example, onboarding and investigations in a mining company take place using policy-driven GenAI interactions while maintaining compliance and protecting sensitive data.Infosys's approach ensures data protection is embedded in the innovation process, not a separate afterthought.APIs from Microsoft Purview give developers prompt-level control, enabling fast, secure GenAI deployment in compliance-heavy sectors.The system gives full visibility and traceability, which is crucial to regulated sectors expecting detailed proof of compliance.Cyber Advisor leverages this structure to onboard analysts with company policies and audit every query, showing consistent enforcement.All prompts pass through the SDK before reaching the model, eliminating user workarounds and bolstering confidence for client security teams.Clients experience faster onboarding, consistent compliance, and secure innovation by design.