Normalized claim
Videoconferencing launch speed: 50% decrease
launched its videoconferencing 50 percent faster
Amazon Clinic builds extensible virtual healthcare service on AWS
Use case typeContact center modernizationUpdated Aug 1, 2023
Amazon Clinic is a telehealth marketplace that connects patients to third-party clinicians using AWS infrastructure and Amazon Chime SDK. The service was designed to support secure handling of PHI, HIPAA compliance, and convenient access to video and messaging without forcing clinicians to change workflows or EHR processes. The platform uses pay-as-you-go AWS components for a scalable and extensible healthcare experience.
- Organization
- Amazon Clinic
- Industry
- Healthcare
- Location
- United States
- Published
- August 2023
Reported outcomes
50 states
states served after expansionOther quantified impact
−50%videoconferencing launch speed34 statesstates served at launch+95%customer satisfaction100%conditions treated
Strategic outcomes
Customer experience & trustProvided convenient virtual access to clinicians and messagingRisk & complianceWorked toward HIPAA compliance and secure PHI handlingScale & capacityBuilt a scalable, reliable, and extensible service
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
States served at launch: 34 states
Initially launched in 34 US states in November 2022
Normalized claim
States served after expansion: 50 states
it expanded its services to all 50 states and Washington, DC
Normalized claim
Customer satisfaction: 95% increase
customer satisfaction of more than 95 percent consistently since its launch
Normalized claim
Conditions treated: 100%
has almost doubled the number of conditions it treats
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Amazon Clinic
- Provider
- AWS
- Maturity
- Unknown
- Linked source
- AWS Solutions Case Study
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1Contact center modernization
- 2Patient engagement
- 3Workflow orchestration
- Connect patients with third-party clinicians through video and messaging.
- Protect PHI and work toward HIPAA compliance with minimal customization.
- Integrate provider workflows without requiring changes to existing clinician systems.
- Built the service on AWS using Lambda, Amazon ECS, Amazon DynamoDB, Amazon SNS, and Amazon Chime SDK.
- Used Amazon Chime SDK for synchronous video communication and AWS services for compute, storage, and messaging.
- Adopted HIPAA-eligible AWS services to safeguard PHI and support a composable architecture.
- Launched videoconferencing 50% faster using Amazon Chime SDK.
- Expanded from 34 US states at launch to all 50 states and Washington, DC.
- Achieved customer satisfaction above 95% consistently since launch.
- Nearly doubled the number of conditions treated since launch.
Architecture
Amazon Clinic uses AWS Lambda and Amazon ECS for compute, Amazon DynamoDB for storage, Amazon SNS for asynchronous messaging, and Amazon Chime SDK for synchronous video communication. The case study emphasizes HIPAA-eligible AWS services, pay-as-you-go operation, and a composable architecture that can add services as needs evolve.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Aug 1, 2023Publisher: AWSEvidence: VendorConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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