Normalized claim
Overall business growth: 20% increase
increased its overall business by more than 20 percent
Valant Uses AWS Communication Developer Services to Help Behavioral Health Practices Drive Better Patient Engagement
Use case typeHealthcare workflow automationUpdated Jun 13, 2026
Valant Medical Solutions, Inc. provides electronic health record software to behavioral health providers and practices. To add enhanced telehealth capabilities and improve patient communication, the company built a new telehealth solution for more than 2,500 behavioral health practices using AWS Communication Developer Services, Amazon Chime SDK, Amazon Pinpoint, and Amazon Simple Email Service (SES). The solution added voice, video, messaging, email, SMS, automated reminders, and customized robocall workflows, and integrated with Valant's EHR and practice management software.
- Organization
- Valant Medical Solutions, Inc.
- Industry
- Healthcare
- Location
- United States
- Published
- May 2026
Reported outcomes
2,500 practices
customer practices supportedOther quantified impact
+20%overall business growth+100%add-on revenue growth
Strategic outcomes
New product / capabilityBuilt a telehealth communication solutionCustomer experience & trustImproved patient engagementCustomer experience & trustExpanded communication options for practices
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Add-on revenue growth: 100% increase
increased add-on revenue by more than 100 percent
Normalized claim
Customer practices supported: 2,500 practices increase
for more than 2,500 behavioral health practices
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Valant Medical Solutions, Inc.
- Provider
- AWS
- Maturity
- Unknown
- Linked source
- AWS Customer Story
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1Telehealth
- 2Patient engagement
- 3Workflow automation
- Expand telehealth capabilities.
- Automate patient communications including appointment reminders, no-show follow up, insurance and credit-card expiration notices, intake/signature assignments, and other workflow messages.
- Improve patient engagement across a large behavioral health customer base.
- Built a desktop and mobile telehealth solution on Amazon Chime SDK for real-time voice, video, and messaging.
- Used Amazon Pinpoint and Amazon Simple Email Service (SES) to automate multi-channel patient communications across SMS, voice, and email.
- Integrated AWS Communication Developer Services with text-to-speech for customized automated robocall reminders and connected the solution to EHR and practice management software.
- Improved patient engagement and expanded communication options for practices.
- Increased overall business by more than 20 percent.
- Increased add-on revenue by more than 100 percent.
Architecture
Valant built a new telehealth and patient communications platform using Amazon Chime SDK for voice/video/messaging, Amazon Pinpoint and Amazon Simple Email Service for automated communications, and text-to-speech for robocall reminders, integrated into its EHR and practice management software.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: May 29, 2026Publisher: AWSEvidence: VendorConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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