LA County Public Defender Office: Intelligent document processing to automate case documents (AWS SLG Champions)
Use case typeIntelligent document processingUpdated Jun 13, 2026
LA County Public Defender’s office is using AWS AI and machine learning to automate document processing for indigent defense work. The workflow extracts text, handwriting, and data from documents, uncovers insights and connections, and redacts personally identifiable information. The office reduced manual data entry and processed more documents from partner agencies.
- Organization
- LA County Public Defender Office
- Industry
- Public Sector
- Location
- United States
- Published
- July 2023
Reported outcomes
−85%
quantified impactAutomation & deflection
Strategic outcomes
Speed & agilityProcessed more documents for caseworkEmployee experienceFreed staff for higher-value legal workRisk & complianceRedacted personally identifiable information
Primary read
Use case focus
Showing 3 of 3
- 1Intelligent Document Processing
- 2Document Automation
- 3PII Redaction
- Automate document processing for indigent defense work.
- Reduce manual data entry while extracting text, handwriting, and data and redacting PII.
- Deploy an intelligent document processing workflow using AWS services to process case documents from partner agencies.
- Use AWS text extraction, analysis, and PII redaction capabilities to support casework.
Technologies
- Reduced manual data entry by 85% on average for documents from three partner agencies.
- Enabled the office to process a greater number of documents and free staff for higher-value legal work.
Sources & evidence1
Groundedness: 5/5Type: Blog PostPublished: Jul 12, 2023Publisher: AWSEvidence: VendorConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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