Public Sector & Government AI Deployments

The Indiana Secretary of State transformed over 20 million historical government records into searchable intelligence using Google Cloud's Gemini and Vertex AI, enabling rapid data insights and modernized legacy systems.,They deployed bilingual AI-powered conversational agents Liz and Otto to provide 24/7 resident support in English and Spanish, significantly increasing team capacity and user access.,Additionally, the office launched a Notary Learning Management System (LMS) powered by AI on Google Kubernetes Engine, training over 50,000 statewide notaries with interactive micro-learning, leading to an award for Best Application Serving the Public at the State Level.

National Library Board and Singapore's Ministry of Digital Development and Information created the SG60 Heart & Soul experience to give citizens personalized stories for Singapore's 60th birthday.,The project required real-time generation of high-fidelity video, customized audio, and face-fusion aging models while meeting low-latency and data-residency requirements.,Google Distributed Cloud Connected was deployed at the edge and Gemini models in Vertex AI powered the digital concierge and personalized creative content.

IBM Consulting and Microsoft co-hosted their third annual hackathon with more than 900 participants, bringing together public sector organizations to develop real-world AI agent solutions. State of New Jersey Department of Community Affairs and State of Arizona Department of Child Safety were among the winning teams, focusing on modernizing data entry, compliance, and case management. New Jersey created 'Checkmate,' leveraging Microsoft Azure AI, Dynamics 365, and Power Automate to automate inspection reporting, using conversational AI and speech-to-text for mobile workforce efficiency. Arizona's solution enhanced child welfare service tracking and improved reporting accuracy for critical service records, enabling better support for families. The hackathon demonstrated large-scale industry collaboration and rapid prototyping to overcome digital transformation barriers in government. Both solutions are positioned to improve compliance, reduce errors, and optimize employee productivity, and are considered scalable real-world cases demonstrating innovation in public services.

Hala Systems is a startup working with NGO Save Ukraine to protect civilians in conflict zones and humanitarian crises.,Its Sentry system combines remote sensors, volunteer reports, satellite communications, social media, and AI agents to turn data into warnings and verified insights.,The company also uses AI to detect misinformation and to support rescue efforts in conflict-affected regions.

The Met Office built a prototype to turn raw weather data into readable maritime forecasts using Amazon Nova Foundation Models.,The project explores automated text generation for the Shipping Forecast and broader weather services to improve scalability and consistency.

In the fast-growing, diverse South Florida City of Tamarac, 20% of residents who call the city’s main number now resolve their issues without ever speaking to a human.,The city built a multilingual, omnichannel contact center on AWS to provide residents 24/7 access for emergency alerts, water bills, parks and recreation updates, and other services.,The platform uses an AI-powered virtual assistant with a daily-updated knowledge base from more than 13 city websites and applications, and Amazon Q to provide real-time suggestions to agents.

Papua New Guinea Immigration and Citizenship Services Authority (ICSA) partnered with AWS partner NiuPay to modernize manual, error-prone visa processing.,The solution analyzes scanned documents and images with generative AI and structured data extraction, integrates directly into the eVisa platform, and uses configurable rules for auto-approval or human escalation.

The Arizona Health Care Cost Containment System (AHCCCS), a Medicaid agency, developed a Generative AI-powered Opioid Use Disorder (OUD) Service Provider Locator to help connect individuals with opioid addiction to treatment providers and resources efficiently.

The City of Chattanooga is using Google Cloud to modernize internal productivity and build smart city capabilities across public safety, city operations, and resident engagement.,The city centralized data in BigQuery, trained a Vertex AI model on municipal code, and began rolling out Google Workspace with Gemini and NotebookLM to employees.

Kiwa Digital, in collaboration with the Ngalia Heritage Research Council and Custom D, built CultureQ as a secure digital archival system to help Indigenous communities preserve and activate cultural knowledge while maintaining Indigenous data sovereignty.,The solution uses AWS generative AI infrastructure to support conversational search over verified cultural sources with citations and governance controls, rather than scraping the open internet.

Federal agencies face large backlogs of unstructured, highly sensitive documents including regulatory records, eligibility evidence, and case files that need to be processed faster and more accurately.,DMI developed Document AI, a modular solution using Amazon Bedrock for generative AI and large language models to classify and extract data from complex documents, supporting multimodal analysis and high extraction accuracy.,The solution integrates AWS services like Amazon Bedrock Knowledge Bases, Amazon Augmented AI (A2I), AWS CloudFormation, and Amazon S3 to provide secure, compliant, and automated document workflows with human-in-the-loop review.,Document AI automates ingestion, classification, extraction, and generation workflows, improving processing speed and accuracy while enabling agencies to maintain full data control within their own AWS accounts.

Megamedia, a leading media holding company in Chile, aimed to simplify access to public government support program information and improve user experience for visitors of its news website. The company built a generative AI-powered chatbot to enable personalized queries about government benefits programs, replacing slow manual searches through multiple websites.,Megamedia used Amazon Bedrock, accessed via the Generative AI Application Builder on AWS, and integrated intelligent enterprise search with Amazon Kendra to create and deploy the chatbot. The chatbot leverages the Claude 2 large language model (LLM) from Anthropic, hosted by Amazon Bedrock, to provide conversational and accurate responses. Partner ARKHO contributed AI expertise and helped refine and deploy the model on the website.,The resulting Dato Útil chatbot achieves over 90% accuracy in answering user queries and reduced information search time from hours to about 30 seconds. It supports journalists to find source government information more efficiently, easing internal adoption. This solution launched publicly in May 2024 after a rapid 4-month development period.

The International Olympic Committee and the Milano Cortina 2026 organizing committee used Alibaba Cloud and Qwen models to support energy monitoring, transportation operations, broadcasting, and AI-assisted fan and staff experiences during the Winter Games.,The deployment included an intelligent chatbot for energy insights, workflow automation for energy issues, cloud video production and replay systems, and Qwen-powered assistants for multilingual search and engagement.

Suffolk County, New York partnered with Google Public Sector and UVS InfoTech to deploy CORA, a secure multilingual voice agent for local government service requests.,The system uses Google Cloud Contact Center AI, Gemini Enterprise Agent Platform, BigQuery, and Google Cloud Storage to automate call intake, ticket updates, record checks, tax calculations, and staff handoff.,CORA handles seasonal call surges, reduces wait times and abandonment, and supports 24/7 resident service across multiple county departments.

GovTech built MAESTRO, an end-to-end AI/ML development platform to scale generative AI adoption across Singapore government agencies.,The platform helps agencies create cost-efficient generative AI tools and production-ready use cases with a no-code ML interface.

The Government of the City of Buenos Aires introduced Boti, a WhatsApp-based AI assistant, to help citizens access city information and government procedures.,To better answer questions about more than 1,300 procedures, the city and AWS built an agentic AI system with Amazon Bedrock, Bedrock Knowledge Bases, and LangGraph.

RapidSOS, a public safety AI company, built HARMONY AI as an intelligence layer for 911 centers to automate non-emergency calls and support dispatchers.,The voice agent dynamically guides callers through agency-specific protocols, verifies critical location data, packages incident details for downstream field processing, and escalates to a human dispatcher when emergency risk is detected.,The system uses Gemini Live API on Gemini Enterprise Agent Platform, Google Agent Development Kit (ADK), Gemini 2.5 Flash, and Chirp 3 in an agentic architecture with parallel supervision and safety verification.

Contra Costa County District Attorney's Office needed to comply with California Penal Code Section 741 (AB 2778) by redacting race, ethnicity, and other identifying information from police reports and case documents before charging decisions.,The office worked with ScaleCapacity, an AWS Partner, to build an AI-driven workflow on AWS that extracts and redacts sensitive information from case materials and fits into the existing clerk upload and attorney review process.,The solution supports rapid redaction-rule updates and lets attorneys toggle between redacted and unredacted document views to support usability and review.

The Ad Council built an AI-powered chat experience for its Youth Firearm Injury Prevention campaign, Agree to Agree.,The solution uses Microsoft Copilot Studio as the conversational layer and Azure AI Search with Azure OpenAI, Azure Blob Storage, Azure Functions, and Power Automate to ground responses in vetted campaign resources.,The agent is designed to guide users toward trusted, approved information while avoiding harmful, political, or crisis-escalation content.

Valiance (India) built an AI-powered video intelligence suite on Google Cloud to improve wildlife conservation and civic safety. The platform turns large CCTV and video streams into real-time incident intelligence for public-sector operators.,Its flagship products, Wildlife Eye and CivicEye, use custom computer vision models, multimodal data fusion, and intelligent alerting. CivicEye also lets officers query video footage in natural language through Google AI capabilities.