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02 · Insights— The analysis

Business process automation

Automates end-to-end business processes across systems to cut cost and turnaround time.

Data updated

63
deployments
on record
12
industries
led by Manufacturing
8
publish a quantified result
62 report any result
12 Jun 2026
newest deployment
publication date
§ 1

Where it is used

Manufacturing accounts for 22% of these deployments.

  1. ManufacturingRising · 1 in the last 6 months
    14
  2. Professional ServicesRising · 1 in the last 6 months
    8
  3. HealthcareEmerging · 0 in the last 6 months
    6
  4. LogisticsSurging · 2 in the last 6 months
    6
  5. FinanceEmerging · 0 in the last 6 months
    5
  6. Consumer & FoodRising · 1 in the last 6 months
    4
  7. InsuranceQuiet · 0 in the last 6 months
    4
  8. Tech & CommsRising · 1 in the last 6 months
    4
8 of 12 industries
§ 2

What it delivers

8 deployments publish a number. The rest describe results in words, grouped below.

  1. Time & speed

    3 metrics

    Reduction · median and middle half
    −49%fewMedian reduction −49%, middle half −33% to −64%, from 2 metrics
    Increase · median+700%1 metric · few

  2. Productivity & throughput

    3 metrics

    No reductions reported
    Increase · median+150%3 metrics · few

  3. Other quantified impact

    3 metrics

    Reduction · median and middle half
    −30%fewMedian reduction −30%, middle half −20% to −54%, from 3 metrics

  4. Quality & accuracy

    2 metrics

    Reduction · median and middle half
    −7%fewMedian reduction −7%, middle half −7% to −7%, from 1 metric
    Increase · median+24%1 metric · few

  5. Revenue & growth

    2 metrics

    No reductions reported
    Increase · median+475%2 metrics · few

  6. Automation & deflection

    1 metric

    No reductions reported
    Increase · median+92%1 metric · few

Grey figures rest on fewer than 5 published metrics. Read them as examples, not as a typical result.

Results described in words

  1. Speed & agility78% of these deployments
    49
  2. New product / capability63% of these deployments
    40
  3. Customer experience & trust51% of these deployments
    32
  4. Scale & capacity49% of these deployments
    31
  5. Risk & compliance29% of these deployments
    18
  6. Cost efficiency27% of these deployments
    17
6 of 8 result types
§ 3

How it is built

Microsoft is named in 76% of these deployments.

  • Custom-built27% · 13
  • Low-code55% · 27
  • Bought6% · 3
  • Mixed12% · 6

The build approach is known for 49 of 63 deployments (78%). The rest are left out.

Cloud providers named

  1. Microsoft48 deployments
    76%
  2. AWS10 deployments
    16%
  3. GCP5 deployments
    8%

Technologies that recur

  • Power Automate 18
  • Power Platform 18
  • Power Apps 14
  • Power BI 14
  • Dynamics 365 10
  • Microsoft Power Platform 9
  • Azure 8
  • Dataverse 8
§ 4

Deployments over time

11 deployments in the last six full months, against 2 in the six before. Counted by publication month since Oct 2023. 13 earlier deployments are not shown.

Compare momentum with other patterns
The lighter bar is Nov 2026, still in progress: 0 so far.
§ 5

Deployments of this pattern

All 63 in use cases
  1. 12 Jun 2026
    Manufacturing

    Regal Rexnord—Agentic internal and customer support with Copilot Studio (RRX GPT / RRXy)

    Heineken · Microsoft

    Regal Rexnord is a global manufacturer that built AI-driven agents to support employees and customers after data and performance issues on other platforms. The company uses Copilot Studio, Microsoft 365/SharePoint, Salesforce, Azure Blob Storage, Azure AI Search, Microsoft Foundry capabilities, Dataverse governance, and Teams/custom Microsoft 365 Copilot agents. The employee agent answers policy questions, the customer agent handles external questions and order status, and service reps have a support agent for faster retrieval of product and process information.

  2. 12 Jun 2026
    Consumer & Food

    HEINEKEN—PowerBot and customer FAQs with Copilot Studio (plus Power Platform governance and Azure integration)

    Heineken · Microsoft

    HEINEKEN is a digital innovator with thousands of customized applications and automations built on Power Platform by over 7,500 makers. The company uses Copilot Studio to support both employees and customers with AI-driven agents, including an internal PowerBot and an external FAQ agent for Amstel. HEINEKEN also uses Managed Environments, COE-style governance, Azure AI Search capabilities, Azure OpenAI in Foundry Models, and Microsoft Fabric dashboards to manage and measure its Power Platform estate.

  3. 8 Jun 2026
    Professional Services

    Building an AI HR assistant using Amazon Bedrock with Personio

    Personio · AWS

    HR tech company Personio built an AI-powered assistant on Amazon Bedrock to automate requests and improve workflows. The assistant is embedded in Personio's product and uses Amazon Bedrock Knowledge Bases to connect to additional knowledge sources.

  4. 8 Jun 2026
    Other

    Mindflow: AI agents built on Amazon Bedrock for enterprise automation

    Mindflow · AWS

    Mindflow is a French startup that helps large businesses create, deploy, and manage automation using no-code tools and AI agents. The company automates IT and cybersecurity operations as well as repetitive back-office processes across the enterprise. Mindflow uses Amazon Bedrock and AWS serverless technologies to speed access to large language models and keep the platform model-agnostic.

  5. 30 May 2026
    Logistics

    Heathrow Airport powers first-line productivity with Microsoft Power Apps

    Heathrow Airport · Microsoft

    Heathrow Airport granted its workforce access to Microsoft Office 365 and used Microsoft Power Apps to enable first-line employees to build low-code apps for operational workflows. Employees created apps such as a mobile language book, a vehicle security app, and the Safe Not-Safe App to reduce paperwork and data-entry burden. Heathrow also used Microsoft SharePoint to track app development and held monthly Power Apps super user meetings to collect ideas, share feedback, and support adoption.

  6. 27 May 2026
    Public Sector

    Contra Costa County District Attorney: Race-Blind Charging automation with Amazon Bedrock and Textract on AWS

    Contra Costa County District Attorney's Office · AWS

    Contra Costa County District Attorney's Office needed to comply with California Penal Code Section 741 (AB 2778) by redacting race, ethnicity, and other identifying information from police reports and case documents before charging decisions. The office worked with ScaleCapacity, an AWS Partner, to build an AI-driven workflow on AWS that extracts and redacts sensitive information from case materials and fits into the existing clerk upload and attorney review process. The solution supports rapid redaction-rule updates and lets attorneys toggle between redacted and unredacted document views to support usability and review.

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