Normalized claim
Data entry hours reduced: 1,000 hours decrease
reduced data entry by nearly 1,000 hours
Heathrow Airport powers first-line productivity with Microsoft Power Apps
Use case typeBusiness process automationUpdated Jun 13, 2026
Heathrow Airport granted its workforce access to Microsoft Office 365 and used Microsoft Power Apps to enable first-line employees to build low-code apps for operational workflows. Employees created apps such as a mobile language book, a vehicle security app, and the Safe Not-Safe App to reduce paperwork and data-entry burden. Heathrow also used Microsoft SharePoint to track app development and held monthly Power Apps super user meetings to collect ideas, share feedback, and support adoption.
- Organization
- Heathrow Airport
- Industry
- Logistics
- Location
- United Kingdom
- Published
- May 2026
Reported outcomes
75,000 pages
paperwork pages eliminatedOther quantified impact
1,000 hoursdata entry hours reduced30 appsapps released950 hoursworking hours saved annually75,000 sheetspaper sheets saved annually
Strategic outcomes
New product / capabilityEnabled employee-built low-code workflow appsSpeed & agilityReduced paperwork and data-entry burdenScale & capacityReleased multiple operational appsInnovation & cultureCreated a collaborative app-development community
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Paperwork pages eliminated: 75,000 pages decrease
eliminated 75,000 pages of paperwork
Normalized claim
Apps released: 30 apps increase
the Power Apps community at Heathrow has already developed and released 30 apps
Normalized claim
Working hours saved annually: 950 hours increase
save his colleagues 950 working hours and 75,000 sheets of paper each year
Normalized claim
Paper sheets saved annually: 75,000 sheets increase
save his colleagues 950 working hours and 75,000 sheets of paper each year
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Heathrow Airport
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- Microsoft Customer Stories
Heathrow Airport granted its workforce access to Microsoft Office 365 and used Microsoft Power Apps to enable first-line employees to build low-code apps for operational workflows
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 3
- 1Low-code application development
- 2Workflow automation
- 3Employee productivity
- Digitize airport operations for a large workforce
- Reduce paperwork and data-entry burden for first-line staff
- Enable employees to build purpose-fit workflow apps without heavy IT development effort
- Deployed Microsoft Office 365 across employees
- Enabled first-line employees to build apps with Microsoft Power Apps
- Used Microsoft SharePoint as a tracking mechanism for apps in development
- Created monthly Power Apps super user meetings to share ideas and support development
- Reduced data entry by nearly 1,000 hours
- Eliminated 75,000 pages of paperwork
- Released 30 apps
- Estimated 950 working hours saved annually
- Estimated 75,000 sheets of paper saved annually
Sources & evidence1
Evidence: Medium65/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: May 30, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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