Published 30 May 2026· via Microsoft· Customer story
Heathrow Airport powers first-line productivity with Microsoft Power Apps
Heathrow Airport · Logistics · United Kingdom
↓ 75K
paperwork pages eliminated
As reported by the source; not independently verified.
Summary
Heathrow Airport granted its workforce access to Microsoft Office 365 and used Microsoft Power Apps to enable first-line employees to build low-code apps for operational workflows.
Employees created apps such as a mobile language book, a vehicle security app, and the Safe Not-Safe App to reduce paperwork and data-entry burden.
Heathrow also used Microsoft SharePoint to track app development and held monthly Power Apps super user meetings to collect ideas, share feedback, and support adoption.
The problem
- 01Digitize airport operations for a large workforce
- 02Reduce paperwork and data-entry burden for first-line staff
- 03Enable employees to build purpose-fit workflow apps without heavy IT development effort
What they built
- 01Deployed Microsoft Office 365 across employees
- 02Enabled first-line employees to build apps with Microsoft Power Apps
- 03Used Microsoft SharePoint as a tracking mechanism for apps in development
- 04Created monthly Power Apps super user meetings to share ideas and support development
Reported results
- 01Reduced data entry by nearly 1,000 hours
- 02Eliminated 75,000 pages of paperwork
- 03Released 30 apps
- 04Estimated 950 working hours saved annually
- 05Estimated 75,000 sheets of paper saved annually
- Enabled employee-built low-code workflow apps
- Reduced paperwork and data-entry burden
- Released multiple operational apps
- Created a collaborative app-development community
Source
How this deployment compares
Computed from the library · data 10 Nov 2026This is the only Heathrow Airport deployment in the library. It is one of 63 business process automation deployments, 6 of them in Logistics.
Heathrow Airport in the library
The only Heathrow Airport deployment in the library
Too recent to judgeFollow-through is judged once a record is 1 year old; this one is 5 months old.
Same pattern, whole library
One of 63 business process automation deployments
- Logistics accounts for 6 of them (10%), ranking #4 of 12 industries.
- 42 records of this pattern came before it; 4 have been published since.
- Only 8 of the 63 put a number on the result (13%).
- Microsoft76%
- AWS16%
- GCP8%
- Power Automate 18
- Power Platform 18
- Power Apps 14
- Power BI 14
- Dynamics 365 10
- Microsoft Power Platform 9
Shares describe this library, not the whole market.
Results against peers
What peers report
- Other quantified impact161 figures, all industries · middle half 25%–180%50%median increase
- Time & speed13 figures, Logistics · middle half 50%–81%70%median reduction
- Adoption & scale8 figures, all industries · middle half 134%–1100%250%median increase
Peer figures are as reported by their sources; percentage claims only.
How we checked this record
Evidence tier: supported
A credible source with a named customer, but not the organization's own account.
- Named organization
- Heathrow Airport
- Who published the source
- The organization itself
- Deployment status
- Production (confidence 95%)
- Quantified result
- The source reports at least one figure
- Summary checked against source
- 5 / 5 agreement
Last re-checked 13 Jun 2026.
This record is evidence for
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