New Jersey and Arizona transform government services with AI agents
IBM Consulting and Microsoft co-hosted their third annual hackathon with more than 900 participants, bringing together public sector organizations to develop real-world AI agent solutions. State of New Jersey Department of Community Affairs and State of Arizona Department of Child Safety were among the winning teams, focusing on modernizing data entry, compliance, and case management. New Jersey created 'Checkmate,' leveraging Microsoft Azure AI, Dynamics 365, and Power Automate to automate inspection reporting, using conversational AI and speech-to-text for mobile workforce efficiency. Arizona's solution enhanced child welfare service tracking and improved reporting accuracy for critical service records, enabling better support for families. The hackathon demonstrated large-scale industry collaboration and rapid prototyping to overcome digital transformation barriers in government. Both solutions are positioned to improve compliance, reduce errors, and optimize employee productivity, and are considered scalable real-world cases demonstrating innovation in public services.
- Industry
- Public Sector
- Location
- United States
- Published
- June 2025
Reported outcomes
Strategic outcomes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- State of New Jersey Department of Community Affairs, State of Arizona Department of Child Safety
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- IBM Think News
No explicit deployment-stage evidence found.
Primary read
Use case focus
Showing 3 of 3
- 1Automated Inspection Reporting for Public Safety
- 2AI-Powered Service Tracking for Child Welfare
- 3Conversational AI for Government Field Service
- Traditional data entry inefficiencies for field inspectors.
- Manual, error-prone compliance and inspection reporting processes.
- Caseworker reporting inaccuracies impacting funding and outcomes.
- Mobile workforce inefficiency in government services.
- Implemented Checkmate with AI agents using Microsoft Azure AI, Dynamics 365, and Power Automate.
- Leveraged conversational AI and speech-to-text for real-time inspection input and reporting.
- Automated service tracking and case management for child welfare processes.
- Accelerated and more accurate workflows for public safety inspections.
- Reduced human errors and improved compliance reporting.
- Optimized caseworker efficiency and timely service follow-up actions in child welfare.
- Enhanced accuracy in service records for maximized funding.
Architecture
Checkmate integrates multiple AI agents built on Azure AI that interact with inspectors via speech-to-text; conversational input is analyzed for actions and citations, then results are created in Dynamics 365; automation is orchestrated through Power Automate, with reporting accuracy and compliance processes improved in child welfare via AI agent orchestration.
Sources & evidence1
- Customer explicitly identified
- Independent source available
- Technical implementation details available
AI-generated summary. Verify important details with the linked sources before relying on this case.
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