Arizona Health Care Cost Containment System (AHCCCS) - AI-Powered Opioid Use Disorder Service Provider Locator
Use case typeConversational supportUpdated Jun 13, 2026
The Arizona Health Care Cost Containment System (AHCCCS), a Medicaid agency, developed a Generative AI-powered Opioid Use Disorder (OUD) Service Provider Locator to help connect individuals with opioid addiction to treatment providers and resources efficiently.
- Industry
- Public Sector
- Location
- United States
- Published
- May 2026
Reported outcomes
55%
timeTime & speed
Strategic outcomes
New product / capabilityBuilt a multilingual provider locator platformCustomer experience & trustImproved access to treatment resourcesEcosystem & partnershipsGained support from health agencies and websites
Catalog median for time & speed deployments: +80% across 203 reported metrics. Compare benchmarks →
Primary read
Use case focus
Showing 3 of 3
- 1Public health support
- 2Generative AI chatbot
- 3Resource locator
Address the opioid epidemic by overcoming barriers in connecting people with OUD to local resources and treatment in a user-friendly, accessible, and multilingual manner.
Utilized Google Cloud technologies including Vertex AI, Gemini, Firebase, Firestore, Cloud Run, Google Maps API, and Google Translate to build a 24/7 chatbot-enabled platform providing personalized, real-time, and multilingual treatment provider data integration with analytics and strategic planning dashboards.
The platform recorded over 100,000 page views, reached 20,000+ unique users across 120 cities, sustained a 55% engaged session rate, and gained strong support from health agencies and websites, significantly aiding timely access to treatment.
Implementation partners1
Sources & evidence1
Groundedness: 5/5
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