MicrosoftLive sourceProductionEvidence: High75/100

Teladoc Health revolutionized telehealth operations with Microsoft 365 Copilot

Use case typeHealthcare workflow automationUpdated Jun 13, 2026

Through leveraging Microsoft 365 Copilot, Teladoc Health has streamlined telehealth operations, saving thousands of hours annually by automating tasks and reducing ticket turnaround times. Integration with Power Automate and Power BI improved cross-department communication, creating a cohesive effort across teams, increasing client satisfaction and enhancing operational efficiency. Copilot contributed to addressing challenges posed by rapid growth and acquisitions.

Organization
Teladoc Health
Industry
Healthcare
Location
United States
Published
May 2025

Reported outcomes

Strategic outcomes

Speed & agilityStreamlined telehealth operationsCustomer experience & trustIncreased client satisfactionScale & capacityAddressed rapid growth and acquisitionsBetter decisions & insightImproved cross-department communication
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
Customer
Teladoc Health
Provider
Microsoft
Maturity
Production
Linked source
Microsoft Customers

Integration with Power Automate and Power BI improved cross-department communication, creating a cohesive effort across teams, increasing client satisfaction and enhancing operational efficiency

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

  • 1Telehealth operation optimization
  • 2Client service enhancement
  • 3Task automation
  • Siloed processes limiting communication.
  • Time-consuming manual tasks.
  • Strained operational efficiency due to acquisitions.
  • Need for substantial improvement in client services.
  • Adoption of Microsoft 365 Copilot.
  • Automation via Microsoft Power Automate and Power BI.
  • Enhanced cross-department communication.
  • Streamlining of client service processes.
Technologies
Microsoft CopilotPower BIPower Automate
  • Thousands of hours annually saved.
  • Client satisfaction boosted.
  • Operational efficiency improved.
  • Streamlined telehealth operations overall.
Architecture

Integration of Microsoft Copilot with tools like Power Automate and Power BI to improve process automation and client services.

Sources & evidence3
Evidence: High75/100Evidence strength
  • Customer explicitly identified
  • Deployment status explicitly supported
  • Primary source available
  • Technical implementation details available
  • Multiple corroborating sources available
  • Recent evidence check available
  • Last evidence check: Jul 22, 2026.
Live sourceStill referenced

The case's original source is still reachable.

  • Cited source last checked Jun 12, 2026 — ok (0/3 broken).

Measures whether this deployment's public evidence persists — not whether the system is still in production.

Type: Customer StoryPublished: May 1, 2025Publisher: Microsoft CustomersEvidence: PrimaryConfidence: High
Primary sourceSource 2Source 3

AI-generated summary. Verify important details with the linked sources before relying on this case.

Explore related AI use cases
Customer evidence
More from Teladoc Health
Provider evidence
Microsoft provider pageMicrosoft ranked cases
Market context
Healthcare AI use casesHealthcare industry insightsUnited States country insights
AI patterns
Copilot
Browse the catalog
All AI use casesAI use-case typesHealthcare workflow automation use cases

Was this useful?

Community

Comments

No published comments yet.