What challenges did Aquaporin face before AI implementation?

Need for integrated and scalable IT support for global B2B operations. Limited resources and stringent strategic investment requirements. Manual business processes hampered efficiency and growth. Need for robust ERP integration across diverse operations. Requirement to enhance data quality and utilization.

What was the impact of the AI solution?

Improved process efficiency and workflow. Enhanced data quality and data-driven decision making. Simplified integrations with third-party systems. Strengthened foundation for future AI integration within Dynamics 365 CE. Sustained stepwise benefits from digital transformation.

Source

MicrosoftEvidence: Low40/100

Aquaporin streamlines global business processes for growth and innovation

Use case typeBusiness process automationUpdated Jun 13, 2026

Aquaporin, a Danish water technology firm with operations worldwide, needed robust IT support to manage its expanding B2B business processes and ERP integration. In collaboration with CGI, Aquaporin optimized its core business and sales processes using Microsoft Dynamics 365 Customer Engagement, Power Automate, Power BI, and Azure cloud. The company adopted a gradual, step-by-step approach, focusing on sustainable improvements and data-driven decision-making. Strategic IT investments were made to modernize workflows, enhance data quality, and promote scalable growth. CGI's understanding of Aquaporin’s business enabled tailored digital solutions, resulting in improved workflow, consolidation of master data, and easy integration with third-party systems. The project yielded significant process efficiencies and opened the way for future AI integration. Aquaporin’s innovation extends to water purification solutions used globally, from industries and homes to NASA missions.

Organization: Aquaporin
Industry: Other
Location: Denmark

Reported outcomes

Strategic outcomes

Speed & agilityStreamlined business processesBetter decisions & insightEnhanced data-driven decision makingScale & capacityBuilt scalable IT foundationNew product / capabilityEnabled future AI integration

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Aquaporin
Provider: Microsoft
Maturity: Unknown
Linked source: cgi.com

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 3 of 3

1Integrated CRM and ERP for B2B Water Technology
2Automated business workflow optimization
3Data-driven process improvement in CleanTech

Need for integrated and scalable IT support for global B2B operations.
Limited resources and stringent strategic investment requirements.
Manual business processes hampered efficiency and growth.
Need for robust ERP integration across diverse operations.
Requirement to enhance data quality and utilization.

Implemented Dynamics 365 Customer Engagement for key business workflows and customer service.
Employed Power Automate to digitalize and streamline business processes.
Adopted Power BI for enhanced reporting and analytics.
Migrated core IT systems to the Azure cloud.
Partnered with CGI for tailored process optimization and integration.

Technologies

Dynamics 365 Power Automate Power BI Azure