What challenges did CareMates face before AI implementation?

Patient admissions in German elderly care were still largely paper-based. Care workers spent significant time filing, searching for and updating records, which contributed to administrative burden, long wait times, and burnout.

What was the impact of the AI solution?

The system saves around four hours per admission, reducing a five-hour process to one hour. It has processed more than 15,000 inquiries across more than 350 care facilities. It gives care workers back up to a third of their day for patient care.

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Source

CareMates: AI-powered patient admission forms to automate elderly care intake on Amazon Bedrock

Use case typeDocument processing automationUpdated 5 days ago

CareMates is a German health tech start-up focused on elderly care and social services admissions. It digitizes largely paper-based patient intake so relatives fill forms online and AI extracts the relevant data into digital records.

Organization: CareMates
Industry: Healthcare
Location: Germany
Published: July 2026

Reported outcomes

15,000 inquiries

inquiries processedOther quantified impact

4 hourstime saved per admission−80%process time reduction350 facilitiescare facilities served

Strategic outcomes

Employee experienceReduced administrative burden and burnout pressureSpeed & agilityRapidly shipped to users in weeksCustomer experience & trustImproved patient intake workflow

Primary read

Use case focus

Showing 2 of 2

1Document processing automation
2Healthcare workflow automation

Patient admissions in German elderly care were still largely paper-based.
Care workers spent significant time filing, searching for and updating records, which contributed to administrative burden, long wait times, and burnout.

CareMates built a cloud- and AI-powered patient admission system for elderly care and social services.
Relatives enter information online, AI reads and extracts relevant data, and the system creates or updates digital records.
The company says its AI services are built on Amazon Bedrock and it is moving toward agentic AI for conversational intake.

Technologies

AWS Amazon Bedrock

The system saves around four hours per admission, reducing a five-hour process to one hour.
It has processed more than 15,000 inquiries across more than 350 care facilities.
It gives care workers back up to a third of their day for patient care.

Sources & evidence1

Groundedness: 5/5Type: Customer StoryPublished: Jul 8, 2026Publisher: AWSEvidence: PrimaryConfidence: High

Primary source

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Customer evidence