Normalized claim
Time: 80% decrease
Reduced aid disbursement wait times by 80%.
MicrosoftEvidence: Medium50/100
National Zakat Foundation (UK) uses Power Platform + Copilot Studio to triage aid applications and cut disbursement wait times by 80%
Use case typeLegal onboarding automationUpdated Jun 13, 2026
National Zakat Foundation (NZF) is the UK's only nonprofit focused on collecting and distributing zakat to the Muslim community. A new solution built on Microsoft Power Platform and Microsoft Copilot Studio evaluates applications for aid and triages urgent cases. Dynamics 365 and a unified data model streamline reporting, enable collaboration, and personalize donor outreach. NZF reduced aid disbursement wait times by 80%, and staff believe further automations will enable same-day reviews and fund distribution.
- Organization
- National Zakat Foundation
- Industry
- Other
- Location
- United Kingdom
- Published
- June 2026
Reported outcomes
−80%
timeTime & speed
Strategic outcomes
Speed & agilityEnabled near real-time aid disbursementNew product / capabilityBuilt AI-driven aid triage systemCustomer experience & trustImproved applicant response speedBetter decisions & insightPrioritized vulnerable cases more effectively
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- National Zakat Foundation
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- Microsoft Customer Stories
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 4
- 1Application triage
- 2Workflow automation
- 3Document processing
- NZF needed to handle about 10,000 aid applications per month.
- The organization had to prioritize the most vulnerable cases while reducing manual processing such as ID verification and bank statement analysis.
- It needed faster grant decisions and fund disbursement amid rising demand.
- Built website-embedded Power Platform forms feeding Dynamics 365 and Microsoft Dataverse.
- Created a Copilot Studio agent to calculate a vulnerability score and Power Apps agents to reprioritize the queue.
- Used AI functionality including computer vision to securely assess uploaded documents and flag cases for human review.
- Added automations for donor tracking, reporting, and personalized outreach.
- Reduced aid disbursement wait times by 80%.
- Moved from 4-5 months to near real-time goals.
- Staff reduced hours of manual review.
- Enabled daily grant disbursement and faster responses to applicants.
Architecture
NZF built website-embedded Power Platform forms feeding Dynamics 365 and Microsoft Dataverse. A Copilot Studio agent calculates vulnerability scores, Power Apps reprioritizes the queue, and AI/computer vision helps assess uploaded documents and flag cases for human review. Power Automate and Dynamics 365 support donor tracking, reporting, and personalization.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jun 8, 2026Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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