Normalized claim
Manual processes reduced: 60% decrease
reduce manual processes by 60%+
Nsure.com Insurance Agency Automates Claims Processing with Microsoft Power Platform and Generative AI
Use case typeClaims automationUpdated Nov 10, 2023
Nsure.com is a digital insurance agency in the US that used Microsoft Power Platform and Azure OpenAI Service to automate claims processing and policy purchasing workflows. The article says the company leveraged generative AI and Power Platform automation tools to reduce manual processing and improve operational efficiency.
- Organization
- Nsure.com
- Industry
- Insurance
- Location
- United States
- Published
- November 2023
Reported outcomes
−60%
manual processes reducedAutomation & deflection
−50%operational costs lowered
Strategic outcomes
Cost efficiencyReduced manual claims workCost efficiencyLowered operational costs
Catalog median for automation & deflection deployments: −50% across 24 reported metrics. Compare benchmarks →
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Operational costs lowered: 50% decrease
lowered operational costs by 50%
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Nsure.com
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- Microsoft Power Platform Blog
The article says the company leveraged generative AI and Power Platform automation tools to reduce manual processing and improve operational efficiency
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 2 of 2
- 1Claims automation
- 2Policy administration automation
Manual insurance claims processing was time-consuming and inefficient.
- Microsoft Power Platform and Azure OpenAI Service were used to automate insurance claims processing and policy purchasing workflows.
- The solution combined generative AI with Power Platform automation tools to reduce manual work.
Technologies
Reduced manual processes by over 60% and lowered operational costs by 50%.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Quantified outcome available
- Technical implementation details available
Type: Blog PostPublished: Nov 10, 2023Publisher: MicrosoftEvidence: VendorConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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