Global Pharmaceutical Manufacturer Streamlines Artwork Approvals and Reduces Recalls

A global healthcare manufacturer operating 18 facilities worldwide was experiencing challenges with its product artwork management process, a cornerstone of pharmaceutical compliance and operations. The company struggled with error-prone manual approval processes involving numerous stakeholders across different countries. Frequent recalls and regulatory delays were linked directly to artwork errors. Seeking reliable process automation, the company integrated FlowForma Process Automation with SharePoint, transforming their document management and workflow controls. The new system automated mock-up and change request workflows for product artwork, providing structure, traceability, real-time alerts, and control. The solution introduced clear audit trails from the initial mock-up through approvals and up to the point of product release, enhancing visibility and accountability. Over 10 major steps and hundreds of business rules were codified as part of the implementation. Stakeholders across Europe and globally can now collaborate seamlessly through digital forms and iterative workflow processes, reducing the back-and-forth of manual communication. The roll-out also revealed process complexity, allowing further refinement. Now, process transparency, reduced risk of recall, and audit readiness are integral to operations. This digital transformation, driven by SharePoint and FlowForma, stabilized business operations, ensured compliance, and drastically reduced time spent on approvals. The successful deployment became a blueprint for further workflow digitization in other areas of the business. No explicit publish date was available, so current date is used.