GCPEvidence: Low35/100

Arizona Health Care Cost Containment System (AHCCCS) - AI-Powered Opioid Use Disorder Service Provider Locator

Use case typeConversational supportUpdated Jun 13, 2026

The Arizona Health Care Cost Containment System (AHCCCS), a Medicaid agency, developed a Generative AI-powered Opioid Use Disorder (OUD) Service Provider Locator to help connect individuals with opioid addiction to treatment providers and resources efficiently.

Organization
Arizona Health Care Cost Containment System (AHCCCS)
Industry
Public Sector
Location
United States
Published
May 2026

Reported outcomes

55%

timeTime & speed

Strategic outcomes

New product / capabilityBuilt a multilingual provider locator platformCustomer experience & trustImproved access to treatment resourcesEcosystem & partnershipsGained support from health agencies and websites
Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Time: 55%

Google CloudMay 10, 2026UnknownInferred claimLow evidence strength

The platform recorded over 100,000 page views, reached 20,000+ unique users across 120 cities, sustained a 55% engaged session rate, and gained strong support from health agencies and websites, significantly aiding timely access to treatme...

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
Customer
Arizona Health Care Cost Containment System (AHCCCS)
Provider
GCP
Maturity
Unknown
Linked source
Google Cloud

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 3 of 3

  • 1Public health support
  • 2Generative AI chatbot
  • 3Resource locator
Address the opioid epidemic by overcoming barriers in connecting people with OUD to local resources and treatment in a user-friendly, accessible, and multilingual manner.
Utilized Google Cloud technologies including Vertex AI, Gemini, Firebase, Firestore, Cloud Run, Google Maps API, and Google Translate to build a 24/7 chatbot-enabled platform providing personalized, real-time, and multilingual treatment provider data integration with analytics and strategic planning dashboards.
Technologies
Vertex AIGeminiFirebaseFirestoreCloud RunGoogle MapsGoogle AnalyticsLooker Studio
The platform recorded over 100,000 page views, reached 20,000+ unique users across 120 cities, sustained a 55% engaged session rate, and gained strong support from health agencies and websites, significantly aiding timely access to treatment.
Sources & evidence1
Evidence: Low35/100Evidence strength
  • Customer explicitly identified
  • Quantified outcome available
  • Technical implementation details available
Published: May 10, 2026Publisher: Google Cloud
Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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