Normalized claim
New device registration time: 5 minutes decrease
accelerated the process of registering new devices to the cloud from as long as 2 hours to only 5 minutes
Siemens Healthineers Ultrasound accelerates remote device registration with AWS IoT Core and Amazon Q Business
Use case typeCustomer support automationUpdated Jul 15, 2026
Siemens Healthineers Ultrasound, a medical technology business headquartered in Germany and the United States, needed to streamline remote device management for its ultrasound fleet and reduce customer downtime. The team modernized its Kinectus Remote Service on AWS to securely connect devices, manage resources, and store data, and added Amazon Q Business to answer questions and summarize enterprise information for support staff and customers. The result was faster device onboarding, better remote troubleshooting, and immediate access to product information for users and support agents.
- Organization
- Siemens Healthineers Ultrasound
- Industry
- Healthcare
- Location
- Germany
- Published
- July 2026
Reported outcomes
5 minutes
new device registration timeTime & speed
−93.3%new device registration time
Strategic outcomes
Customer experience & trustReduced customer downtimeSpeed & agilityEnabled remote software updates and mass distributionCustomer experience & trustImmediate access to product information for users
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
New device registration time: 93.3% decrease
from as long as 2 hours to only 5 minutes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Siemens Healthineers Ultrasound
- Provider
- AWS
- Maturity
- Unknown
- Linked source
- AWS Customer Story
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1Customer support automation
- 2Workflow automation
- 3Conversational assistants
- Streamline remote device management for connected ultrasound devices
- Reduce customer downtime
- Speed up registering new devices to the cloud
- Built Kinectus Remote Service on AWS using AWS IoT Core for secure device connectivity.
- Used AWS Systems Manager to simplify management of connected machines and Amazon S3 for secure storage of device data.
- Developed features for near real-time screen sharing and remote issue assessment.
- Added Amazon Q Business as an enterprise assistant that answers questions, provides summaries, and generates content from enterprise data and manuals.
- Accelerated new device registration from about 2 hours to 5 minutes.
- Improved ability for expert technicians to resolve issues remotely.
- Reduced friction by giving support agents and customers immediate access to needed information.
- Enabled remote software updates and mass software distribution instead of on-site visits.
Architecture
Kinectus Remote Service runs on AWS with AWS IoT Core for device fleet connectivity, AWS Systems Manager for resource management across connected machines, and Amazon S3 for secure storage of data from remotely connected ultrasound devices. The solution also includes near real-time screen sharing with Amazon Chime SDK and Amazon Q Business for enterprise question answering, summaries, and content generation from manuals and other enterprise systems.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jul 15, 2026Publisher: AWSEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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