Normalized claim
Time: 2 hours decrease
Device setup time reduced from 2 hours to 5 minutes, streamlining maintenance workflows.
Siemens Healthineers Ultrasound Business Area Improves Customer Experience Using AWS
Use case typeRemote patient monitoringUpdated Jun 13, 2026
Siemens Healthineers Ultrasound Business Area remotely monitors global ultrasound devices to reduce downtime and improve customer experience using AWS. Built a scalable infrastructure using AWS Systems Manager, AWS Lambda, Amazon EC2, Amazon S3, and Amazon DynamoDB to enable remote device management, automated log collection, software updates, and support. Reduced ultrasound device setup time from 2 hours to 5 minutes, minimized onsite technician visits, enhanced IT staff experience, and ensured compliance with global security standards.
- Organization
- Siemens Healthineers
- Industry
- Healthcare
- Location
- United States
- Published
- April 2026
Reported outcomes
5 minutes
timeTime & speed
2 hourstime
Strategic outcomes
Customer experience & trustImproved device uptime and support experienceSpeed & agilityStreamlined device setup workflowsEmployee experienceReduced onsite technician visitsRisk & complianceEnsured regional security compliance
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Time: 5 minutes decrease
Device setup time reduced from 2 hours to 5 minutes, streamlining maintenance workflows.
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Siemens Healthineers
- Provider
- AWS
- Maturity
- Unknown
- Linked source
- AWS Customer Stories
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 2 of 2
- 1Remote Device Monitoring
- 2Remote Maintenance
Needed to remotely monitor and manage a global fleet of ultrasound devices to reduce downtime and provide efficient maintenance support while ensuring security and compliance.
- Developed a remote services infrastructure leveraging AWS Systems Manager with installed agents on ultrasound devices for management and updates.
- Used AWS Lambda for serverless code execution and Amazon EC2 for secure compute capacity supporting remote connection.
- Utilized Amazon S3 for secure data storage and Amazon DynamoDB for consistent service workflow management.
- Device availability and uptime improved significantly.
- Device setup time reduced from 2 hours to 5 minutes, streamlining maintenance workflows.
- Reduced onsite technician visits and improved hospital IT staff productivity.
- Ensured compliance with regional security regulations including China.
Architecture
Solution uses AWS Systems Manager Agent installed on devices for remote management and connectivity. AWS Lambda runs serverless code to enhance speed and reduce costs. Amazon EC2 provides secure compute, Amazon S3 handles data storage, and Amazon DynamoDB maintains service workflow consistency.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Apr 29, 2026Publisher: AWS Customer StoriesEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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