Normalized claim
Service performance: 50% increase
"led to a 50% increase in service performance"
Mekari boosts SaaS performance and reduces latency using Alibaba Cloud infrastructure
Use case typeInfrastructure modernizationUpdated 3 days ago
Mekari (PT. Mid Solusi Nusantara) is a leading Indonesian SaaS company that provides cloud-based business management solutions. Its solutions help customers streamline administrative tasks such as accounting, human resources, and tax services, freeing up time for more strategic work. Alibaba Cloud infrastructure in Indonesia helped Mekari reinforce its own infrastructure, serve customers at scale, and support growth across more than 10 business units.
- Organization
- Mekari
- Industry
- Tech & Comms
- Location
- Indonesia
- Published
- July 2026
Reported outcomes
−60%
latencyTime & speed
+50%service performance−30%operational costs
Strategic outcomes
Customer experience & trustImproved end-user experience through faster servicesRisk & complianceMet local compliance requirements without on-premise hostingScale & capacityServed customers at scale across more than 10 business units
Catalog median for time & speed deployments: −50% across 312 reported metrics. Compare benchmarks →
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Latency: 60% decrease
"A notable 60% reduction in latency"
Normalized claim
Operational costs: 30% decrease
"Mekari has achieved 30% savings in operational costs"
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Mekari
- Provider
- Alibaba
- Maturity
- Scaled Production
- Linked source
- Alibaba Cloud Customers
Alibaba Cloud infrastructure in Indonesia helped Mekari reinforce its own infrastructure, serve customers at scale, and support growth across more than 10 business units
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 2 of 2
- 1Infrastructure modernization
- 2Operations optimization
- Mekari needed robust infrastructure and local regulatory compliance for Indonesian customers.
- Resource demand was unpredictable, making it difficult to commit to fixed capacity in advance.
- The company needed to optimize infrastructure spending and consolidate account and invoice management across more than 10 business units.
- Mekari deployed its infrastructure in Alibaba Cloud Indonesia data centers to stay closer to customers and reduce response times.
- It used flexible pricing and scaling so resources could be deployed, changed, and released without penalty, scaling up only during peak processing hours.
- It used Dedicated Cloud HSM to meet local compliance requirements and Alibaba Cloud account linking to manage accounts and consolidate invoices across business units.
- Service performance increased by 50%.
- Latency was reduced by 60%.
- Operational costs were reduced by 30%.
Architecture
Mekari runs its infrastructure on Alibaba Cloud Indonesia using Elastic Compute Service (ECS), Container Service for Kubernetes (ACK), ApsaraDB RDS for MySQL, Alibaba Cloud Elasticsearch, ApsaraMQ for Kafka, ApsaraDB for Redis/Tair, and Cloud Hardware Security Module (HSM), together with Alibaba Cloud account linking and local data centers in Indonesia.
Sources & evidence1
Evidence: Medium65/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Jul 25, 2026Publisher: Alibaba CloudEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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