Normalized claim
Quantified impact: 64%
Raised student assignment completion rates by 64% through targeted automation
Temasek Polytechnic automates workflows and boosts student engagement
Use case typeStudent supportUpdated Jun 13, 2026
Temasek Polytechnic in Singapore aimed to enhance administrative efficiency and equip staff and students with digital skills. Adopting Microsoft Power Platform, the institution empowered both staff and students to automate workflows through low-code/no-code innovation. A culture of citizen development was fostered with structured workshops and hackathons. Solutions included automating administrative tasks, personalized assignment reminders, and QR-based attendance tracking. Microsoft Copilot Studio was piloted to provide AI-driven app building for students. Results include 20,000 man-hours saved annually and a significant increase in student assignment completion rates. Temasek Polytechnic also became the first to launch a diploma in low-code app development for business, aligning student skills with industry needs. Security, governance, and scalability were emphasized through best-practice frameworks and Microsoft tools. The program continues to grow, expanding curriculum integration and planning a Community of Practice for further digital innovation.
- Organization
- Temasek Polytechnic
- Industry
- Education
- Location
- Singapore
Reported outcomes
64%
quantified impactAutomation & deflection
Strategic outcomes
Employee experienceBuilt citizen developer capabilityCustomer experience & trustImproved student engagement and completionNew business modelLaunched specialist low-code diploma
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Temasek Polytechnic
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- Microsoft Customer Stories
High administrative workload for staff with manual processes such as student registration and communications Difficulty in efficiently notifying parents and tracking event participation Limited availability of IT resources to support rapid digital innovation Need to upskill staff and students in digital and automation competencies relevant to industry requirements Desire for scalable solutions that allow internal teams to rapidly build and improve applications Implemented Microsoft Power Platfor
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 4
- 1Automated Student Engagement Notifications
- 2Attendance Tracking via QR Codes
- 3Citizen Developer Enablement for Process Automation
- High administrative workload for staff with manual processes such as student registration and communications
- Difficulty in efficiently notifying parents and tracking event participation
- Limited availability of IT resources to support rapid digital innovation
- Need to upskill staff and students in digital and automation competencies relevant to industry requirements
- Desire for scalable solutions that allow internal teams to rapidly build and improve applications
- Implemented Microsoft Power Platform to enable low-code/no-code workflow and app development
- Trained staff and students through workshops, hackathons, and structured programs to become citizen developers
- Adopted Microsoft Copilot Studio for AI-assisted app building, piloted among students
- Deployed automated tools for tasks like assignment reminders, attendance tracking, and document management
- Established robust governance and security using Data Loss Prevention policies and Microsoft’s Center of Excellence framework
Technologies
- Saved approximately 20,000 man-hours annually across the institution
- Raised student assignment completion rates by 64% through targeted automation
- Enabled over 798,000 workflow runs in the first year
- Engaged more than 5,000 students in Power Apps-related coursework
- Launched Singapore’s first specialist diploma in low-code app development for business
Sources & evidence1
Evidence: Medium65/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublisher: Microsoft Customer StoriesEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
Explore related AI use cases
Customer evidence
Provider evidence
AI patterns
Browse the catalog
Was this useful?
Community
Comments
No published comments yet.