What challenges did Achèv face before AI implementation?

Clients faced language barriers and obstacles such as waitlists for one-on-one language assessments. Achèv needed a cost-effective way to help users navigate services remotely and personalize guidance.

What was the impact of the AI solution?

The implementation enabled simultaneous assessment of multiple clients. It provided seamless personalized chatbot interactions, core backup and restoration, and reduced costs through an upgraded service model.

Rank#2,390of 3,107

Source

Achèv (Canada) generative AI chatbot for newcomer employment & language services using Amazon Bedrock

Use case typeCustomer service automationUpdated Jun 13, 2026

Achèv, a not-for-profit organization supporting newcomers to Canada, built a custom chatbot to help users navigate employment and language services. The solution uses Amazon Bedrock with Adastra to modernize remote language assessment and personalize interactions for diverse users.

Organization: Achèv
Industry: Other
Location: Canada
Published: August 2024

Reported outcomes

Strategic outcomes

Scale & capacityEnabled simultaneous client assessmentsNew product / capabilityAdded personalized chatbot interactionsCost efficiencyReduced costs through upgraded service modelSpeed & agilityModernized remote language assessment

Primary read

Use case focus

Showing 3 of 3

1Customer Service
2Knowledge Management
3Workflow Automation

Clients faced language barriers and obstacles such as waitlists for one-on-one language assessments.
Achèv needed a cost-effective way to help users navigate services remotely and personalize guidance.

Adastra worked with Achèv to build a custom website chatbot using Amazon Bedrock.
The chatbot progressively learns and adapts to user needs and supports hybrid remote language assessment services.

Technologies

Amazon Bedrock

The implementation enabled simultaneous assessment of multiple clients.
It provided seamless personalized chatbot interactions, core backup and restoration, and reduced costs through an upgraded service model.

Architecture

Adastra built a custom website chatbot for Achèv using AWS generative AI tools, including Amazon Bedrock, to support hybrid remote language assessment and personalize service interactions. The solution includes core backup and restoration and is designed to progressively learn and adapt to user needs.

Implementation partners1

Adastra

Sources & evidence1

Groundedness: 5/5Type: Case StudyPublished: Aug 6, 2024Publisher: AdastraEvidence: PartnerConfidence: High

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

Explore related AI use cases

Customer evidence