Fortinet

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Fortinet has 2 source-linked AI deployments documented in AIUseCaseHub, across 1 industry and 1 country. Key partners include Generative AI Innovation Center.

Use Cases

Industries

Countries

Hyperscaler mix

See whether Fortinet's cases are powered by Microsoft, AWS, GCP, or multiple providers.

How Fortinet builds AIBuild, Buy & Compose — what they mean
Build — Custom, pro-code engineering — bespoke pipelines and SDKs (e.g. Bedrock, Vertex AI).
Buy — An off-the-shelf assistant or copilot, adopted as the main solution.
Compose — Low-code / no-code assembly (e.g. Copilot Studio, Power Platform, n8n).
Mixed — A combination of more than one of the above.

Build / Buy / Compose across this company's documented cases

100%

BuildBuyComposeMixed

2 of 2 cases classified (100%) · Compare all use-case types

Use case portfolio

Use case types at Fortinet

Customer support automation leads with 1 of 2 documented cases; 2 distinct types appear across the visible portfolio.

Ranked by documented casesShare of visible cases

Browse type directory

Reported outcomes

1 case reports measurable results

−98.8%

Cost savings

median · 1 metric

Medians of results published in Fortinet cases, normalized for comparability. See all benchmarks →

Technology snapshot

What Fortinet uses across visible cases

AI Agents appears in 1 of 2 indexed cases; 5 named technologies are mentioned, led by Amazon Bedrock.

Capability mix

AI Agents50%

RAG Systems50%

Technologies mentioned

Amazon Bedrock2 Amazon Bedrock Guardrails1 Amazon Bedrock Knowledge Bases1 Amazon Nova1 Amazon Nova Micro1

All Use Cases (2)

Fortinet reduces cost and latency for customer support chatbot using Amazon Nova on Amazon Bedrock

Fortinet, a cybersecurity company serving more than 800,000 customers worldwide, wanted to make its complex product documentation easier to access through a generative AI support chatbot.The company needed a scalable solution that could handle more than 60 products and multiple documentation versions while maintaining high accuracy, trust, and low response time.

Tech & CommsMay 2026

RAG

Fortinet accelerates cybersecurity innovation with Amazon Bedrock

Fortinet developed FortiAsk, an AI-powered solution leveraging Amazon Bedrock and Amazon Nova to make complex security documentation instantly accessible across 60+ products.The solution addresses challenges related to scattered documentation and strict data protection requirements in cybersecurity operations.FortiAsk streamlines customer support and security operations by enabling fast, AI-driven access to product security information.The implementation preserves strict data privacy and compliance standards while enhancing operational efficiency.This use of generative AI accelerates information retrieval and improves security posture in a large cybersecurity organization.

Tech & CommsApr 2026

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