What was the impact of the AI solution?

Improved operational efficiency by making product security documents instantly accessible to support and operations teams. Enhanced the speed and quality of cybersecurity information retrieval and customer support. Maintained high data protection standards while leveraging generative AI technology.

Source

Fortinet accelerates cybersecurity innovation with Amazon Bedrock

Use case typeCustomer support automationUpdated Jun 13, 2026

Fortinet developed FortiAsk, an AI-powered solution leveraging Amazon Bedrock and Amazon Nova to make complex security documentation instantly accessible across 60+ products. The solution addresses challenges related to scattered documentation and strict data protection requirements in cybersecurity operations. FortiAsk streamlines customer support and security operations by enabling fast, AI-driven access to product security information. The implementation preserves strict data privacy and compliance standards while enhancing operational efficiency. This use of generative AI accelerates information retrieval and improves security posture in a large cybersecurity organization.

Organization: Fortinet
Industry: Tech & Comms
Location: United States
Published: April 2026

Reported outcomes

Strategic outcomes

New product / capabilityBuilt AI-powered knowledge access solutionSpeed & agilityEnabled instant access to security documentationCustomer experience & trustStreamlined customer support and security operationsRisk & compliancePreserved strict data privacy standards

Primary read

Use case focus

Showing 3 of 3

1AI Knowledge Access
2Customer Support Automation
3Security Operations

Cybersecurity teams struggled with accessing and managing extensive, complex security documentation across many products, facing delays and data protection constraints.

Implemented an AI-powered knowledge access solution, FortiAsk, built on AWS Amazon Bedrock and Amazon Nova cloud services.
Utilized generative AI models to provide instant, natural language access to security documentation.
Ensured data privacy and protection while integrating AI into internal customer support and security workflows.

Technologies

Amazon Bedrock Amazon Nova

Improved operational efficiency by making product security documents instantly accessible to support and operations teams.
Enhanced the speed and quality of cybersecurity information retrieval and customer support.
Maintained high data protection standards while leveraging generative AI technology.

Sources & evidence1

Groundedness: 4/5

Primary source

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Customer evidence