What challenges did Acko face before AI implementation?

Monthly compliance reporting from production servers caused bottlenecks and threatened SLAs. Acko needed strong PII protection and a secure environment as it scaled. The team wanted to enable analysts to self-serve reporting and reduce infrastructure management overhead.

What was the impact of the AI solution?

Turnaround time for reporting requests improved by 3-4x. Previously poorly running jobs improved by 5x. Analysts could handle daily operational reporting without worrying about infrastructure. Automated renewal reminders helped avoid policy lapses.

Source

GCPProductionEvidence: Medium65/100

Acko: Building an intuitive and efficient insurance platform for customers on a secure data warehouse

Use case typeRetail analytics platformUpdated Jun 13, 2026

Acko is a digital insurance platform based in India. It migrated to BigQuery as its foundational data warehouse to solve compliance reporting bottlenecks, improve security for customer PII, and support a customer data platform for renewal reminders, lapse prevention, and offers. The company also uses Google Cloud technologies for ML-driven personalized pricing and discounting, scalable data pipelines, and operational analytics.

Organization: Acko
Industry: Insurance
Location: India
Published: June 2026

Reported outcomes

quantified impactOther quantified impact

3-4xtime

Strategic outcomes

Risk & complianceImproved PII protection and secure environmentBetter decisions & insightEnabled self-serve analyst reportingCustomer experience & trustBuilt targeted renewal reminders and offersCustomer experience & trustEnabled personalized pricing and discounting

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Time: 3-4 x increase

Google Cloud Customer StoriesJun 5, 2026Customer storyInferred claimMedium evidence strength

Turnaround time for reporting requests improved by 3-4x.

Normalized claim

Quantified impact: 5 x increase

Google Cloud Customer StoriesJun 5, 2026Customer storyInferred claimMedium evidence strength

Previously poorly running jobs improved by 5x.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Acko
Provider: GCP
Maturity: Production
Linked source: Google Cloud Customer Stories

The company also uses Google Cloud technologies for ML-driven personalized pricing and discounting, scalable data pipelines, and operational analytics

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1Data Platform Modernization
2Customer Data Platform
3Predictive Analytics

Monthly compliance reporting from production servers caused bottlenecks and threatened SLAs.
Acko needed strong PII protection and a secure environment as it scaled.
The team wanted to enable analysts to self-serve reporting and reduce infrastructure management overhead.

Migrated reporting and data processing to BigQuery as the foundational data warehouse.
Used Google Cloud pipeline/orchestration tooling to support scalable and near real-time data pipelines.
Hosted data platform applications on Google Kubernetes Engine and built a customer data platform for targeted renewal reminders and offers.
Applied Google Cloud technologies for personalized pricing and discounting.

Technologies

BigQuery Google Kubernetes Engine Google Cloud

Turnaround time for reporting requests improved by 3-4x.
Previously poorly running jobs improved by 5x.
Analysts could handle daily operational reporting without worrying about infrastructure.
Automated renewal reminders helped avoid policy lapses.

Sources & evidence1

Evidence: Medium65/100Evidence strength