Swiss Re
3 documented AI deployments at Swiss Re, across 1 industry. Each one links to the public source it was taken from.
Switzerland · Founded 1863 · swissre.com · WikipediaSource: Wikidata, 2026-11-01
Public AI record
Swiss Re has 3 documented public AI cases on the hub, too few for a score. Claims automation and customer service automation are common among peers but not yet documented at Swiss Re.
A record score appears once Swiss Re has 5 documented public cases. The peer comparison below already uses what is on record.
First documented case Nov 2023, latest Sept 2024. No new deployment documented since Sept 2024. Cloud providers named: Microsoft.
Compared with peers
Against 16 other insurance companies on the hub.
What peers document
- Claims automation11 of 16 peers69%
- Customer service automation11 of 16 peers69%
- Document automation5 of 16 peers31%
- Fraud detection2 of 16 peers13%
Gaps against the industry
- Claims automation: 69% of peers, not documented at Swiss Re yet
- Customer service automation: 69% of peers, not documented at Swiss Re yet
- Document automation: 31% of peers, not documented at Swiss Re yet
Signature use cases
No peer on the hub documents underwriting assistant.
Stack and approach vs peers
- Peer cases name Microsoft 70%, AWS 15%, GCP 14%.
- AI agents: 0% of Swiss Re's cases vs 33% for peers.
- Cases from the last 12 months: 0% vs 19% for peers.
Deployments
3 deployments at Swiss Re, newest first.
- 3 Sept 2024InsuranceSwitzerland
Swiss Re Copilot for Microsoft 365: generative AI assistant for employees
Swiss Re · Employee productivity · Microsoft
Swiss Re made Copilot for Microsoft 365 globally available to its employees in May 2024, after a trial in Microsoft's Early Access Program from August 2023 and a six-month service curation period. According to Microsoft, 3,000 users had integrated it into their daily work by September 2024. It is used in HR, communications and parts of Swiss Re's core business, and Swiss Re said it intended to extend access to more users. Copilot combines large language models with Microsoft Graph data such as emails, chats, documents and meetings.
Production
- 22 Apr 2024InsuranceSwitzerland
Swiss Re Life Guide Scout: generative AI assistant for life and health underwriters
Swiss Re · Underwriting assistant · Microsoft
Swiss Re built Life Guide Scout, a generative AI assistant inside its Life & Health underwriting manual Life Guide, using Microsoft Azure OpenAI Service. Underwriters ask questions in natural language and receive an AI-generated answer together with the source of the information, compiled from Swiss Re's curated expert knowledge. Swiss Re launched it in April 2024 as a pilot programme in English and said a wider roll-out was planned. Swiss Re's AI page names Life Guide Scout among the tools that help clients make risk assessments. No outcome figures for the assistant have been published.
Pilot
- 15 Nov 2023InsuranceSwitzerland
Swiss Re Automates Critical Operations and Boosts Efficiency in Reinsurance
Swiss Re · Business process automation · Microsoft
Swiss Re, a leading global reinsurance provider, embarked on a large-scale automation program to boost operational efficiency and free employee capacity for higher-value work. By partnering with UiPath and integrating its RPA platform with Microsoft Excel, Swiss Re automated more than 100 business processes, starting with bank account reconciliations. This process, previously labor-intensive, was drastically accelerated, enabling employees to focus on strategic priorities. The automation initiative received wide employee support, with a center of excellence overseeing scaling and governance. The RPA rollout also emphasized effective change management and communication, making technology adoption smoother. Swiss Re continues to explore further automations, including opportunities in machine learning and document ingestion.
Production
−80%quantified impact
What it builds
Business process automation is the most common pattern in these deployments: 1.
Cloud providers named
Microsoft is named in 3 of these deployments.
- Microsoft100% of these3