Linklaters boosts productivity and AI literacy with Azure OpenAI and Copilot
Linklaters, a globally recognized law firm, has implemented various generative AI initiatives leveraging Microsoft's Azure OpenAI and Copilot technologies. The centerpiece is 'Laila,' a chatbot powered by Azure OpenAI services, designed to safely explore and utilize AI capabilities within the firm. Alongside this, Linklaters has incorporated Microsoft's Copilot, enhancing productivity by integrating AI tools into Microsoft 365 across teams. Moreover, the firm has developed robust training modules within a 'Digital Academy' and partnered with top law schools to groom employees in designing AI applications. Their efforts are supported by a dedicated AI governance team and a recruitment drive for building an AI-focused delivery team.
- Organization
- Linklaters
- Industry
- Legal
- Location
- United States
- Published
- October 2023
Reported outcomes
Strategic outcomes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Linklaters
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- Linklaters official website
Familiarizing employees with generative AI technology Ensuring safe and secure use of AI for operational tasks Upskilling employees to leverage AI tools in everyday work Adhering to AI governance while implementing solutions Implemented 'Laila,' a chatbot powered by Microsoft's Azure OpenAI Adopted Microsoft Copilot for productivity enhancements into tools like Word, Excel, Teams, and PowerPoint Launched 'Digital Academy' to educate employees and clients on generative AI technology, focusing on
Primary read
Use case focus
Showing 3 of 3
- 1generative AI chatbot
- 2AI-powered productivity tools
- 3employee upskilling
- Familiarizing employees with generative AI technology
- Ensuring safe and secure use of AI for operational tasks
- Upskilling employees to leverage AI tools in everyday work
- Adhering to AI governance while implementing solutions
- Implemented 'Laila,' a chatbot powered by Microsoft's Azure OpenAI
- Adopted Microsoft Copilot for productivity enhancements into tools like Word, Excel, Teams, and PowerPoint
- Launched 'Digital Academy' to educate employees and clients on generative AI technology, focusing on prompt engineering and nuanced use cases
- Partnered with a leading law school to provide intensive AI training
- Ensured secure and efficient AI usage
- Improved productivity using AI-powered tools within Microsoft 365
- Enhanced employees' technical expertise through AI training
- Developed a multi-disciplinary AI delivery team
Architecture
Azure OpenAI Service is used as the core technology for 'Laila,' where secure prompts and responses are processed in a controlled environment. Copilot from Microsoft 365 spans Word, Excel, Teams, and other productivity tools, integrated for role-specific functions.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Technical implementation details available
- Recent evidence check available
- Last evidence check: Jul 22, 2026.
The cited source is no longer reachable and the organization has no newer case. Not a claim the system was discontinued.
- Cited source last checked Jun 12, 2026 — broken (1/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
AI-generated summary. Verify important details with the linked sources before relying on this case.
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