What challenges did Allianz face before AI implementation?

Issuing insurance policies was slow, taking days to process and deliver to customers. Legacy systems created complex, fragmented workflows and increased the chance of delays and errors. Customers demanded faster service and improved digital experience. Time-to-market for new products was lengthy, delaying business growth. Strict data security and operational compliance requirements were critical to maintain.

What was the impact of the AI solution?

Insurance policy issuance time reduced from days to five minutes. 30% faster product launch rate for new insurance products. Increased service levels and enhanced customer satisfaction. Project completed on time and budget within six months.

Source

Expanded

Allianz PNB Life Accelerates Insurance Policy Delivery with Cloud Automation

Use case typeClaims automationUpdated Jun 13, 2026

DXC Technology and Allianz PNB Life partnered to modernize Allianz PNB Life's insurance operations in the Philippines, implementing the cloud-native DXC Assure Integral solution. The project integrated twelve legacy systems, allowing Allianz to issue life insurance policies in just five minutes by automating policy issuance and workflow processes. The implementation improved time-to-market by enabling a 30% faster launch of new insurance products and increased customer service levels. DXC Assure Cloud emphasizes secure data management, meeting Allianz's demanding security and regulatory standards for customer data. As a result, employee digital processes were streamlined and simplified, improving both operational efficiency and customer experience. The project completed successfully within six months, setting a record for core insurance system implementation at Allianz PNB Life. The cloud solution also sets a foundation for future growth through scalable, secure deployment.

Organization: Allianz
Industry: Insurance
Location: Philippines
Published: February 2025

Reported outcomes

−30%

timeTime & speed

Strategic outcomes

New product / capabilityAutomated policy issuance and launchesCustomer experience & trustImproved service levels and satisfactionRisk & complianceStrengthened data security and complianceScale & capacityBuilt scalable foundation for future growth

Catalog median for time & speed deployments: −60% across 727 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 2 of 2

1Automated Life Insurance Policy Issuance
2Digital Workflow Integration for Insurance

Issuing insurance policies was slow, taking days to process and deliver to customers.
Legacy systems created complex, fragmented workflows and increased the chance of delays and errors.
Customers demanded faster service and improved digital experience.
Time-to-market for new products was lengthy, delaying business growth.
Strict data security and operational compliance requirements were critical to maintain.

Implemented DXC Assure Integral, a cloud-native insurance policy management platform, into Allianz's IT infrastructure.
Integrated twelve disparate systems into a single, modern, cloud-based solution.
Automated policy issuance and product launch workflows.
Emphasized robust data management and security measures.
Enabled digital processes that improved workflow, compliance, and customer service.

Technologies

Cloud

Insurance policy issuance time reduced from days to five minutes.
30% faster product launch rate for new insurance products.
Increased service levels and enhanced customer satisfaction.
Project completed on time and budget within six months.

Architecture

The implementation integrated twelve legacy systems into a single DXC Assure Integral cloud-native platform, automating policy issuance and workflow management. Built on DXC Assure Cloud (hosted on AWS), the solution streamlines data management, security, and end-to-end policy administration for Allianz PNB Life.

Implementation partners1

DXC

Sources & evidence1

ExpandedExpanded

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