Normalized claim
Mortgage processing time: 16 weeks
reducing the process timeline from 16 weeks to 10 weeks
Appian AI Skills on Amazon Bedrock + Textract for mortgage processing and contract review (AWS partner implementation)
Use case typeIntelligent document processingUpdated Jun 13, 2026
Appian uses Amazon Bedrock and Amazon Textract behind Appian AI skills to automate document extraction, summarization, PII handling, and process workflows for enterprise customers. Named examples in the article include mortgage processing, trade-email entity tagging for a financial services company, and legal contract review. The solution is delivered through Appian AI Process Platform and pre-built generative AI skills rather than a bespoke model training program.
- Organization
- Appian customer organizations
- Industry
- Finance
- Location
- United States
- Published
- February 2025
Reported outcomes
Email extraction time: 4× lower
Time & speed
Mortgage processing time: 16 weeksMortgage processing time: 10 weeksPost-closing audit backlog: 45 daysPost-closing audit backlog: 1 day
Catalog median for time & speed deployments: −50% across 295 reported metrics. Compare benchmarks →
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Mortgage processing time: 10 weeks
reducing the process timeline from 16 weeks to 10 weeks
Normalized claim
Mortgage extraction accuracy: 98.3%
achieving 98.33% accuracy
Normalized claim
Post-closing audit backlog: 45 days decrease
reduce their post-closing audit backlog from 45 days to 1 day
Normalized claim
Post-closing audit backlog: 1 days decrease
reduce their post-closing audit backlog from 45 days to 1 day
Normalized claim
Email extraction time: 4 x decrease
a four-fold reduction in extraction time
Normalized claim
Email extraction accuracy: 95%
achieved over 95% accuracy
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Appian customer organizations
- Provider
- AWS
- Maturity
- Unknown
- Linked source
- AWS Machine Learning Blog
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1Document Processing
- 2Workflow Automation
- 3Contract Analysis
- Appian AI service integrates with Amazon Textract for document extraction and Amazon Bedrock with Anthropic Claude for summarization, classification, and other generative AI tasks.
- Pre-built prompt templates and AI skills are embedded in Appian's low-code process platform.
- The workflow supports PII extraction/redaction and handoff between humans and digital workers.
Architecture
Appian AI service sits between Appian AI Process Platform instances and AWS AI services. It uses Amazon Textract for extracting structured data from scanned documents and images and Amazon Bedrock with Anthropic Claude LLMs for tasks such as summarization, classification, PII handling, and other generative AI skills. The article describes pre-built prompt templates and Appian Cloud delivering the AI capabilities within a managed SaaS environment.
Sources & evidence1
Evidence: Low35/100Evidence strength
- Customer explicitly identified
- Quantified outcome available
- Technical implementation details available
Type: Blog PostPublished: Feb 10, 2025Publisher: AWSEvidence: VendorConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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