Berkshire Healthcare enhances patient care by automating healthcare processes
Berkshire Healthcare NHS Trust leveraged Microsoft Power Platform to automate a wide range of healthcare operations, including data entry, appointment scheduling, billing, patient records updating, and complex data extraction from unstructured documents. Using unattended RPA bots and Power Automate, they dramatically reduced manual workload, errors, and delays. AI Builder enabled intelligent processing of unstructured data while Power Apps facilitated the development of custom applications for care management and telehealth. Power BI empowered the organization with data visualization and decision-making insights, and Dataverse ensured secure, compliant, and integrated data storage. The Center of Excellence provided governance and support for citizen developers, promoting ongoing innovation. This cohesive approach improved operational efficiency, accuracy, data quality, and allowed healthcare staff to dedicate more time to patient-focused activities.
- Organization
- Berkshire Healthcare NHS Trust
- Industry
- Healthcare
- Location
- United Kingdom
- Published
- April 2023
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 5
- 1Healthcare process automation with RPA
- 2Automated data extraction from unstructured documents
- 3Appointment scheduling automation
- Manual healthcare processes were time-consuming and prone to errors.
- Staff spent significant time on repetitive data entry, reducing patient care time.
- Managing patient records across multiple systems was complex and inefficient.
- Extracting data from unstructured healthcare documents was laborious.
- A need for compliance and secure data storage across systems.
- Implemented RPA bots using Microsoft Power Automate for unattended automation.
- Adopted AI Builder for intelligent extraction of data from unstructured documents.
- Built custom healthcare apps for patient intake and care management with Power Apps.
- Utilized Power BI for data visualization and tracking KPIs.
- Centralized data management with Microsoft Dataverse.
- Established a Center of Excellence for Power Platform governance and support.
- Reduced manual workload for healthcare staff.
- Decreased errors and improved data quality.
- Streamlined record updates and healthcare operations.
- Enabled staff to focus more on patient care, enhancing patient outcomes.
Architecture
Automations are powered by Microsoft Power Automate (RPA) with unattended bots, integrating with legacy and modern systems for data entry and extraction. AI Builder processes unstructured data inputs. Power Apps deliver custom applications that interact with Dataverse for secure storage. Power BI integrates with Dataverse for analytics and visualization. The entire environment is governed via the Center of Excellence.
Sources & evidence1
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