Chi Mei Medical Center revolutionized patient services with AI copilots

Chi Mei Medical Center in Taiwan addressed severe healthcare staff shortages and high workloads by deploying generative AI copilots built with Azure OpenAI Service. These assistants support doctors, nurses, and pharmacists in automating routine tasks such as report generation, data retrieval, and patient education. The AI copilots, developed using Microsoft Azure OpenAI Service, effectively doubled the patient handling capacity for pharmacists, reduced nursing paperwork time, and streamlined medical report writing for doctors. These initiatives have significantly improved operational efficiency, patient safety, and staff well-being at the hospital. By leveraging Microsoft cloud and AI technology, the hospital has created a model for healthcare transformation under strain. The real-world use of generative AI showcases practical benefits and measurable results, with staff enabled to devote more attention to complex cases and patient needs. The case further demonstrates AI's critical role in supporting healthcare systems facing similar demographic and operational challenges in Asia and beyond.