What challenges did CUF face before AI implementation?

CUF needed to improve security after a ransomware attack exposed weaknesses in on-premises infrastructure. The private healthcare provider sought to enhance collaborative capabilities, secure data access, and enable flexible, efficient workflows for over 10,000 employees. The organization aimed to support more telehealth and video consultations to adapt to changing patient care needs, especially during COVID-19 restrictions. The goal was also to reduce IT operational costs and improve sustainability through more energy-efficient and manageable devices.

What was the impact of the AI solution?

IT support costs decreased by over 80% due to reduced call-outs and easier device maintenance. Rapid deployment of over 120,000 medical video consultation appointments via Google Meet enhanced patient access. Improved data security and compliance with strong access controls and governance. Sustainability improved with energy-efficient Chromebook devices and cloud-based infrastructure. Increased workforce agility and operational efficiency enabling better patient care and collaboration.

Source

GCPProductionEvidence: Medium65/100

CUF builds secure, agile private healthcare system with Google Workspace and Chromebooks

Use case typeCloud migrationUpdated Jun 13, 2026

CUF, Portugal's largest private healthcare provider with over 10,000 employees, migrated its IT infrastructure to Google Workspace and Chrome OS with widespread deployment of Chromebooks to build a secure, cost-effective, and energy-efficient healthcare system. The migration addressed prior cybersecurity incidents by enhancing security, data access control, and compliance through Google Workspace's user identity and access management and Chrome OS. CUF implemented secure, regulatory-compliant medical video consultations via Google Meet, enabling over 120,000 video call appointments during the COVID-19 pandemic and continuing adoption. Chromebooks improved workforce agility, ease of maintenance, and sustainability due to low energy consumption and long battery life, reducing IT support costs by 80%. Future plans include leveraging Google Cloud's data analytics, ML, and AI tools to optimize healthcare operations and equipment utilization. The transition also facilitated a seamless shift to remote work and enhanced collaboration, boosting operational efficiency and patient care quality.

Organization: CUF
Industry: Healthcare
Location: Portugal
Published: May 2026

Reported outcomes

−80%

costCost savings

Strategic outcomes

Risk & complianceImproved data security and complianceNew product / capabilityEnabled secure telehealth consultationsSustainability & ESGImproved sustainability with energy-efficient devicesSpeed & agilityIncreased workforce agility and operational efficiency

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Cost: 80% decrease

Google Cloud Customer StoriesMay 10, 2026Customer storyInferred claimMedium evidence strength

IT support costs decreased by over 80% due to reduced call-outs and easier device maintenance.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: CUF
Provider: GCP
Maturity: Production
Linked source: Google Cloud Customer Stories

The transition also facilitated a seamless shift to remote work and enhanced collaboration, boosting operational efficiency and patient care quality

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1Healthcare IT Modernization
2Telehealth Enablement
3Cloud Collaboration

CUF needed to improve security after a ransomware attack exposed weaknesses in on-premises infrastructure.
The private healthcare provider sought to enhance collaborative capabilities, secure data access, and enable flexible, efficient workflows for over 10,000 employees.
The organization aimed to support more telehealth and video consultations to adapt to changing patient care needs, especially during COVID-19 restrictions.
The goal was also to reduce IT operational costs and improve sustainability through more energy-efficient and manageable devices.

Migrated CUF's workforce to Google Workspace for secure collaboration with strong user identity and access management.
Deployed over 12,000 Chromebooks using Chrome OS to enable flexible, energy-efficient computing with remote maintenance capabilities.
Implemented Google Meet for secure, regulatory-compliant telehealth video consultations, quickly launched during the pandemic.
Integrated third-party communications securely via Google Workspace, maintaining strict controls over patient data and access.
Planned use of Google Cloud AI, ML, and API tools for further operational optimization and innovation initiatives.

Technologies

Google Workspace Chrome OS Google Meet Chromebooks

IT support costs decreased by over 80% due to reduced call-outs and easier device maintenance.
Rapid deployment of over 120,000 medical video consultation appointments via Google Meet enhanced patient access.
Improved data security and compliance with strong access controls and governance.
Sustainability improved with energy-efficient Chromebook devices and cloud-based infrastructure.
Increased workforce agility and operational efficiency enabling better patient care and collaboration.

Sources & evidence1

Evidence: Medium65/100Evidence strength