Intermountain Health Improves Patient Care and Efficiency with Cloud AI Solutions

Intermountain Health, a large US healthcare system serving the western states, aimed to reduce caregiver burnout, streamline operations, and scale responsible AI deployment in healthcare. They built an AI-first infrastructure on Microsoft Azure, leveraging Azure OpenAI Service, Azure Databricks, Azure API Management, Microsoft 365, Microsoft Copilot, and GitHub Actions for continuous integration, alongside Arize AI for AI observability. Solutions deployed included clinical documentation summarization, patient email response automation, and high-risk patient identification for proactive outreach. Arize AI was integrated for robust AI observability, responsible AI deployment, and continuous performance monitoring, enhancing both reliability and transparency. AI models can now be developed and put into production in weeks rather than months, directly improving efficiency for both clinical and IT caregivers. Over 4,300 work hours saved in a year for clinical caregivers; automated monitoring and analysis help maintain responsible AI performance across 34 hospitals and 400 clinics. Plans involve expanding use of personalized AI agents and RAG frameworks for additional workflows and clinical processes.