Dojo uses Gemini Enterprise to deploy 680+ AI agents for payments operations and customer workflows

Dojo is a UK-based payments provider that built a cloud-native payments platform on Google Cloud and adopted Gemini Enterprise across the organization to deploy more than 680 AI agents in about two months.

The agents support customer operations, sales, marketing, talent acquisition, onboarding, compliance, and chargeback processing, with examples including an operations triage agent, a sales daily brief agent, a document parsing agent, and a chargeback agent.

1. 01Legacy systems and growing complexity across customer operations, sales, compliance, and internal workflows while scaling high transaction volumes and maintaining speed and reliability.

1. 01Built a fully cloud-native payments platform on Google Cloud using Google Kubernetes Engine, Cloud Spanner, BigQuery, and Looker.
2. 02Adopted Gemini Enterprise as an enterprise agentic platform and Gemini Enterprise Agent Platform for more custom multimodal agents.
3. 03Deployed more than 680 AI agents within two months to automate triage, briefings, document parsing, chargeback responses, and other workflows.

1. 01Processes more than two billion transactions annually representing over £40 billion in payments.
2. 02Payment authorization speeds are 60% faster than the industry average.
3. 03Sales teams save over seven hours per week per user.
4. 04Chargeback Agent reduces processing times for complex cases by 70%.
5. 05Document parsing reduces onboarding times from hours to minutes.

• Reduced onboarding from hours to minutes
• Improved customer satisfaction through faster dispute handling
• Shifted staff toward higher-value work