What was the impact of the AI solution?

Processes more than two billion transactions annually representing over £40 billion in payments. Payment authorization speeds are 60% faster than the industry average. Sales teams save over seven hours per week per user. Chargeback Agent reduces processing times for complex cases by 70%. Document parsing reduces onboarding times from hours to minutes.

Source

GCP

Dojo uses Gemini Enterprise to deploy 680+ AI agents for payments operations and customer workflows

Use case typeAI agentsUpdated Jun 24, 2026

Dojo is a UK-based payments provider that built a cloud-native payments platform on Google Cloud and adopted Gemini Enterprise across the organization to deploy more than 680 AI agents in about two months. The agents support customer operations, sales, marketing, talent acquisition, onboarding, compliance, and chargeback processing, with examples including an operations triage agent, a sales daily brief agent, a document parsing agent, and a chargeback agent.

Organization: Dojo
Industry: Finance
Location: United Kingdom
Published: June 2026

Reported outcomes

−70%

chargeback processing timeTime & speed

680 countAI agents created2,000,000,000 transactions/yeartransaction volume40,000,000,000 GBP/yearpayments value−60%payment authorization speed vs industry average7 hours/week/usersales team time saved per user

Strategic outcomes

Speed & agilityReduced onboarding from hours to minutesCustomer experience & trustImproved customer satisfaction through faster dispute handlingOther strategic outcomeShifted staff toward higher-value work

Primary read

Use case focus

Showing 3 of 3

1AI agents
2Workflow automation
3Customer service agent

Legacy systems and growing complexity across customer operations, sales, compliance, and internal workflows while scaling high transaction volumes and maintaining speed and reliability.

Built a fully cloud-native payments platform on Google Cloud using Google Kubernetes Engine, Cloud Spanner, BigQuery, and Looker.
Adopted Gemini Enterprise as an enterprise agentic platform and Gemini Enterprise Agent Platform for more custom multimodal agents.
Deployed more than 680 AI agents within two months to automate triage, briefings, document parsing, chargeback responses, and other workflows.

Technologies

Gemini Enterprise Gemini Enterprise Agent Platform Google Kubernetes Engine Cloud Spanner BigQuery Looker Model Armor Apigee

Processes more than two billion transactions annually representing over £40 billion in payments.
Payment authorization speeds are 60% faster than the industry average.
Sales teams save over seven hours per week per user.
Chargeback Agent reduces processing times for complex cases by 70%.
Document parsing reduces onboarding times from hours to minutes.

Architecture

Dojo built a cloud-native payments platform on Google Cloud with Google Kubernetes Engine for workloads, Cloud Spanner for globally distributed transaction processing, BigQuery for analytics, and Looker for insights. It then adopted Gemini Enterprise and Gemini Enterprise Agent Platform to create and scale more than 680 AI agents across departments, with governance and orchestration references to Model Armor and Apigee.

Sources & evidence1

Groundedness: 5/5Type: Customer StoryPublished: Jun 24, 2026Publisher: Google CloudEvidence: PrimaryConfidence: High

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

Dojo uses Gemini Enterprise to deploy 680+ AI agents for payments operations and customer workflows

Use case focus

Challenges

Solution

Impact

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