Durham Police Transformed Public Safeguarding Requests Processing

Durham Police faced a significant challenge in efficiently processing a high volume of sensitive information requests related to Clare's Law, Sarah's Law, and MARAC applications. The lack of a standardized method led to chaotic, inefficient operations and compliance risks with the mandated 28-day turnaround for disclosure, potentially putting lives at risk. By collaborating with technology consultancy Robiquity, Durham Police implemented bespoke automated case management systems using Microsoft Power Platform, especially Power Automate. The solution streamlined request workflows, improved dashboard visibility, and ensured secure handling of sensitive data. The deployment was completed in just four months and led to dramatic reductions in processing time, saving 15 minutes per application and bringing average turnaround down to 17 days. The system improved operational efficiency, increased compliance, and enhanced the safeguarding of vulnerable individuals. The initiative was recognized with a 'Tech for Good' award in 2025. Further enhancements, including the potential for AI-enabled research automation, are under exploration, with ambitions to inspire similar adoption across other UK police forces.