What challenges did PwC face before AI implementation?

Organizations need to accelerate AI adoption while respecting privacy, data access, ethics, and organizational policies. Businesses want to streamline workflows, optimize resources, and deliver industry-specific AI solutions across sectors.

What was the impact of the AI solution?

The collaboration is intended to enable efficiency, innovation, cloud migration, cost reduction, improved customer experiences, and operational efficiencies. PwC says Copilot licenses are enabled and deployed in more than 40 countries.

Source

MicrosoftProductionEvidence: Medium65/100

Strategic Collaboration of PwC and Microsoft to Accelerate AI Agent Adoption

Use case typeWorkflow orchestrationUpdated Jan 30, 2025

PwC and Microsoft announced a strategic collaboration aimed at transforming industries with the power of AI agents. The collaboration combines PwC industry expertise with Microsoft technologies including Copilot Studio to help clients deploy tailored AI-driven use cases, automate complex workflows, optimize resources, streamline logistics, and improve customer experiences and operational efficiencies. PwC’s Agents Factory is designed to define data access, data privacy, ethical AI use, and core elements for creating agents tailored to client needs and policies.

Organization: PwC
Industry: Professional Services
Location: United States
Published: January 2025

Reported outcomes

40 countries

Copilot licenses deployed countriesAdoption & scale

Strategic outcomes

Cost efficiencyAutomate complex workflows and streamline logisticsCustomer experience & trustImprove customer experiencesCost efficiencyReduce costs

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Copilot licenses deployed countries: 40 countries increase

PwCJan 30, 2025Press releaseExplicit claimMedium evidence strength

PwC has Copilot licenses enabled and deployed more than 40 countries.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: PwC
Provider: Microsoft
Maturity: Production
Linked source: PwC

The collaboration combines PwC industry expertise with Microsoft technologies including Copilot Studio to help clients deploy tailored AI-driven use cases, automate complex workflows, optimize resources, streamline logistics, and improve customer experiences and operational efficiencies

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 2 of 2

1Workflow orchestration
2Customer experience analytics

Organizations need to accelerate AI adoption while respecting privacy, data access, ethics, and organizational policies.
Businesses want to streamline workflows, optimize resources, and deliver industry-specific AI solutions across sectors.

PwC and Microsoft will provide AI agents, Copilot, Copilot Studio, and autonomous agent capabilities.
PwC’s Agents Factory helps create tailored agents quickly while respecting organizational standards and policies.
The collaboration enables phased adoption from employee empowerment to autonomous agents embedded within enterprise ecosystems.

Technologies

Copilot Studio Microsoft 365 Copilot Microsoft Copilot

The collaboration is intended to enable efficiency, innovation, cloud migration, cost reduction, improved customer experiences, and operational efficiencies.
PwC says Copilot licenses are enabled and deployed in more than 40 countries.

Architecture

PwC and Microsoft will provide AI agents and Copilot Studio through PwC’s Agents Factory, which defines data access, privacy, ethical AI use, and core elements for creating tailored agents that can scale from employee empowerment to autonomous agents embedded in enterprise ecosystems.

Sources & evidence1

Evidence: Medium65/100Evidence strength