PwC
Discover 15 AI Use Cases & Implementations from PwC
Hyperscaler mix
See whether PwC's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How PwC builds AI
Build / Buy / Compose across this company's documented cases
14 of 15 cases classified (93%) · Compare all use-case types
Reported outcomes
6 cases report measurable results
−50%
Time & speed
median · 12 metrics
+94%
Quality & accuracy
median · 5 metrics
+70%
Productivity & throughput
median · 4 metrics
Medians of results published in PwC cases, normalized for comparability. See all benchmarks →
Evidence persistence
7 of 7 judgeable cases are still publicly referenced · 7 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
Technology snapshot
What PwC uses across visible cases
Capability flags and technologies mentioned in the indexed use cases on this page.
- Top use case
- Agent
- Tagged cases
- 8/15
- Tech names
- 44
Capability mix
All Use Cases (15)
PwC and Microsoft Azure OpenAI Drive Generative AI Use Cases for Insurance Claims and Knowledge Work
PwC (PricewaterhouseCoopers) leverages Microsoft Azure OpenAI Service to transform knowledge work and address key challenges in the insurance and regulated industries.The implementation focuses on improving efficiency and productivity in insurance claims processing, regulatory text classification, and knowledge-driven workflows while ensuring responsible AI governance and trust.PwC uses Azure OpenAI to build large language model applications integrated into client environments, automating tasks such as pre-authorization letters with ~70% time savings, regulatory classification with 80-95% accuracy, audit reporting, and clinical trial inclusion criteria automation with accuracy improvements from ~73% to 94%.Using a pioneering factory model with multidisciplinary agile pods, PwC delivers generative AI solutions that drive 50% to 90% productivity improvements in repetitive tasks including knowledge capture, process automation, code creation, and content generation.
Microsoft
PwC and Microsoft Azure AI Foundry Agent OS for Enterprise AI Agent Orchestration
PwC developed an agent OS accelerator built on Microsoft Azure AI Foundry to provide a scalable, secure orchestration layer for AI agents across heterogeneous platforms.
MicrosoftPwC revolutionizes patient engagement across 50 contact centers
PwC partnered with a major healthcare system in the US to deploy an enterprise-grade AI-powered contact center that unified patient-first service across 50+ contact centers and clinical settings.The initiative aimed to modernize workflows, integrate recent acquisitions, and accelerate patient access while reducing friction in operations.Leveraging Salesforce Health Cloud integrated with CRM, EHR, conversational AI tools (including VoiceAI), and real-time enterprise data lakes, the solution automated routine tasks like patient verification and nurse triage.Support teams and providers now have instant access to contextual patient insights, allowing for more personalized care and faster resolution of patient requests.Automated workflows and training ensured care team adoption and built trust in AI solutions, with a focus on human-centric transformation rather than just technology upgrades.The platform supports holistic patient journey management, including preferences, context, and real-time needs, moving beyond just clinical data.By using conversational AI for routine work, staff were able to dedicate more time to complex cases.Impact highlights include significant reductions in call abandonment, faster resolutions, improved caregiver insights, and reduced task burdens for staff.
PwC and AWS: Automated Reasoning checks in Amazon Bedrock Guardrails for EU AI Act compliance, regulated content review, and outage management
PwC and AWS are developing reasoning checks with Automated Reasoning checks in Amazon Bedrock Guardrails to support responsible AI in regulated industries.PwC uses Automated Reasoning to convert EU AI Act risk classification criteria into guardrails, add auditable logic trails, and verify AI outputs against policy-derived rules.PwC also applies Automated Reasoning as a secondary validation layer in its Regulated Content Orchestrator for pharmaceutical marketing compliance and in utility outage management workflows for severity-based dispatch and response.
BRYTER Empowers Global Legal Teams with Integrated AI-Powered Research
BRYTER launched a global legal research package, integrated within its AI-powered assistant BEAMON, to streamline legal research and document drafting for professionals operating in over 20 jurisdictions. Legal professionals can now access content from more than 80 legal databases directly while drafting in Microsoft Word and within BEAMON workflows. This integration eliminates the need to switch contexts between research and document creation, significantly improving productivity. The platform uniquely integrates Dr. Otto Schmidt Verlag’s authoritative German legal content for enhanced depth in key areas like tax, corporate, and labor law. Legal teams in multinational corporations and global law firms benefit from seamless legal research, tailored drafting tools, and document review on one platform. Major organizations, including Rakuten, McDonald’s, Ashurst, Deloitte, PwC, and KPMG, report increased productivity and document accuracy. BRYTER’s AI suite for legal professionals demonstrates a move toward fully automated, AI-augmented legal operations across borders. The solution offers specialized capabilities for German-speaking teams and global firms managing complex, multi-jurisdictional matters. Workflow integration empowers legal engineers to automate entire legal processes with no-code tools, merging rule-based and AI workflow automation. BEAMON also enables deep linking of research, contract drafting, and regulatory compliance, making it easier to generate memos and advice with embedded legal sources.
MicrosoftPwC reimagines audit operations and client service excellence
PwC, a global professional services leader, invested $1 billion to develop its Next Generation Audit (NGA) initiative aimed at transforming audit operations through advanced AI and...
PwC and Microsoft modernize financial services
In collaboration with Microsoft, PwC has developed modern financial solutions tailored to address challenges in risk management, fraud detection, and operational efficiency. Using ...
MicrosoftPwC and Frends modernize enterprise integration in Norway
PwC Business Tech Norway has partnered strategically with Frends to revolutionize enterprise integration and automation for Norwegian organizations. Leveraging Frends' low-code iPaaS platform and Microsoft AI tools, the solutions address the growing need for agile, secure, and efficient integration in a rapidly transforming digital landscape. PwC provides deep industry expertise while Frends delivers a scalable, hybrid-ready integration layer, enabling seamless connections between legacy and modern systems.The partnership focuses on delivering industry-specific automation and digital workflows, supporting businesses in streamlining operations, reducing operational costs, and accelerating their digital transformation journey. The combination of PwC's consulting experience and Frends' robust automation capabilities results in pre-built templates and accelerators for faster outcomes and demonstrable efficiency gains.Joint initiatives are specifically tailored to support clients through every phase of their integration strategy, from legacy modernization to AI-driven process innovation. Frends' platform supports extensive API management, multi-cloud deployment, and offers secure data pipelines suitable for sensitive, complex structures common in regulated industries like finance, energy, and professional services in Norway.
Microsoft
PwC accelerates business process transformation with AI agents
PwC, in strategic collaboration with Microsoft, is deploying autonomous AI agents and Copilot technology to transform business processes across enterprise sectors. The partnership empowers organizations to implement agentic AI initiatives at scale, enhancing efficiency and decision-making.PwC has enabled and deployed Microsoft 365 Copilot in over 40 countries as part of its internal and client-facing transformation programs. The initiative is supported by PwC's Agents Factory, focusing on ethical AI deployment and data privacy.The joint offer includes phased adoption strategies—from employee empowerment to tailored, role-specific AI agents and fully autonomous agent solutions, all embedded in enterprise IT ecosystems.PwC leverages Microsoft Azure AI, Microsoft 365 Copilot, Copilot Studio, and intelligent automation tools to drive hyperautomation efforts, data-driven decision-making, and business innovation.The program prioritizes secure, ethical deployments of AI, scalable operations, resource optimization, and modern customer experiences for large enterprise clients, including many Fortune 500 companies.Microsoft recognized PwC as the 2024 Global Partner of the Year for Building with AI, highlighting the tangible impact and innovation delivered through this partnership.
PwC Transforms Global Audit Delivery with AI-First Platform
PwC is pioneering the next generation of audit by integrating generative AI and Microsoft technologies to fundamentally reshape global assurance services. The PwC AI audit platform...
PwC revolutionizes client productivity and insights with generative AI
PwC, a leading global professional services firm, embarked on a $1 billion, three-year investment plan to scale generative AI capabilities, partnering with Microsoft to leverage Azure OpenAI Service, GPT-4, and ChatGPT. The collaboration aims to help PwC's clients across sectors like insurance, aviation, and healthcare to realize improved productivity, deeper insights, and new product innovations. PwC's AI strategy also includes responsible AI governance, security controls, and large-scale workforce upskilling of 65,000 employees. Real-world solutions include automated pre-authorization in healthcare, regulatory text classification in financial services, and content generation for marketing, among others. PwC employs an agile factory model to rapidly build and deploy business- and industry-specific AI use cases on Azure. The outcomes include productivity improvements of 50-90% in repetitive knowledge work and measurable gains in client business value—underpinned by responsible deployment of AI. The partnership demonstrates how generative AI can transform workflows and business models while adhering to global best practices in AI governance. PwC has already implemented these generative AI solutions both within its own operations and for external enterprise customers.Through its work, PwC is helping clients unlock new efficiencies and possibilities by integrating advanced AI models into business processes in a secure, regulated manner. The firm's commitment to upskilling and responsible use further positions it as a frontrunner in delivering trusted generative AI at scale.
PwC automates knowledge work processes for manufacturing and regulatory compliance
PwC, a professional services firm in the UK, used Azure OpenAI Service to modernize knowledge work across multiple industries, with a particular focus on manufacturing and regulatory domains.The solution automates the classification of regulatory texts and generates automated safety narratives, providing significant touch-time savings in inventory management cases.PwC's multidisciplinary agile pods deliver generative AI solutions via a factory model, ensuring responsible AI implementation and governance.The approach encompasses ideation, data readiness, workforce enablement, model training, and deployment directly on Azure OpenAI, with continuous operational risk mitigation and governance.Key results achieved include up to 90% touch-time savings in manufacturing inventory cases, 50%+ reduction in policy review times, and an accuracy improvement in regulatory text classification and inclusion-exclusion criteria.The implementation is now live in production, with efficiency and accuracy benefits already materializing for both PwC and their clients.
MicrosoftPwC Accelerates Insights and Reporting for Private Equity Deals
PwC's Deals, Insights, and Analytics (DIA) team developed Value Insights, a comprehensive reporting and analytics solution for private equity clients involved in mergers and acquisitions.The previous approach required building custom, time-intensive solutions for each client, making rapid data analysis and insight generation challenging.Value Insights was designed using Microsoft Azure Synapse Analytics, Power BI, Azure Data Factory, Azure Batch, Azure Function Apps, and Spark Notebooks to centralize and streamline data ingestion, processing, and reporting.The system automates ETL processes, accommodates diverse client data formats, and stores processed information in a secure, scalable data warehouse.The architecture enables dynamic, interactive dashboards through Power BI, delivering granular financial and operational insights for clients.Clients benefit from accelerated deployment (within 4–6 weeks) and the ability to perform deep analysis with pre-built reports and flexible ad hoc capabilities.Value Insights' security and compliance features (including CI/CD and isolated environments) cater to regulatory requirements of private equity deals.
MicrosoftGCPPwC streamlines enterprise operations with unified AI agent orchestration
PwC has launched an enterprise AI agent operating system (OS) designed to orchestrate and scale intelligent agents across complex business environments. The agent OS provides a unified, cloud-agnostic framework that allows customizable AI agent integration and workflow management, including interoperability with platforms such as Microsoft Azure, AWS, Google Cloud, Oracle, OpenAI, Salesforce, SAP, and Workday.Unlike siloed solutions, the OS functions as a command center, enabling rapid workflow creation via drag-and-drop interfaces, supporting both technical and non-technical teams. With prebuilt and customizable agent libraries, enterprises can quickly assemble agentic blueprints that adapt to the evolving needs of operations across logistics, marketing, supply chain, compliance, and customer engagement.Enterprises, including major technology, hospitality, and healthcare companies, have leveraged the OS to transform key business processes—reducing phone time, automating document analysis, and handling multi-platform compliance demands. PwC has also deployed over 250 intelligent agents across its own services, demonstrating increased productivity in its internal ecosystem.The OS supports multi-cloud and on-premises deployments, advanced collaboration between AI agents, and enhanced governance through integrated risk management features.Key benefits include up to 70% reduction in operational inefficiencies, 10% improvement in customer satisfaction, and accelerated AI adoption with robust oversight for compliance and governance.Real-world examples range from automated omni-channel contact centers to streamlined oncology clinic workflows, all delivered with patent-pending orchestration technology.PwC’s approach highlights the move from AI experimentation to enterprise-wide adoption, making agent-based intelligent workflows practical at global scale.
PwC automates knowledge management with Copilot Studio-powered chatbots
PwC adopted Microsoft Copilot Studio and Azure AI Bot Service to empower its employees to rapidly build and deploy conversational AI bots.These bots automate content search, improve knowledge retrieval, and support internal learning and development workflows across the global consulting and auditing enterprise.The implementation enabled non-technical fusion teams to create, maintain, and extend bots for a variety of business and support processes.As a result, data retrieval, content discovery, and processing of internal queries have become faster and more accurate.Improvements were observed in organizational productivity, operational efficiency, and employee satisfaction.Bots operate across multiple channels, including Teams and web, and are managed securely within the organization.Fusion teams use a low-code/no-code environment to customize bot behavior to different departments and business units.Critical bot telemetry is tracked to continuously optimize performance and user experience.PwC leveraged Azure security and compliance, meeting stringent requirements in professional services.