PwC

PwC and Microsoft Azure AI Foundry Agent OS for Enterprise AI Agent Orchestration

PwC · Workflow automation · Microsoft

PwC developed an agent OS accelerator built on Microsoft Azure AI Foundry to provide a scalable, secure orchestration layer for AI agents across heterogeneous platforms.

PwC revolutionizes patient engagement across 50 contact centers

PwC · Patient engagement · Microsoft

PwC partnered with a major healthcare system in the US to deploy an enterprise-grade AI-powered contact center that unified patient-first service across 50+ contact centers and clinical settings. The initiative aimed to modernize workflows, integrate recent acquisitions, and accelerate patient access while reducing friction in operations. Leveraging Salesforce Health Cloud integrated with CRM, EHR, conversational AI tools (including VoiceAI), and real-time enterprise data lakes, the solution automated routine tasks like patient verification and nurse triage. Support teams and providers now have instant access to contextual patient insights, allowing for more personalized care and faster resolution of patient requests. Automated workflows and training ensured care team adoption and built trust in AI solutions, with a focus on human-centric transformation rather than just technology upgrades. The platform supports holistic patient journey management, including preferences, context, and real-time needs, moving beyond just clinical data. By using conversational AI for routine work, staff were able to dedicate more time to complex cases. Impact highlights include significant reductions in call abandonment, faster resolutions, improved caregiver insights, and reduced task burdens for staff.

AgenticProduction

PwC and AWS: Automated Reasoning checks in Amazon Bedrock Guardrails for EU AI Act compliance, regulated content review, and outage management

PwC · Compliance automation · AWS

PwC and AWS are developing reasoning checks with Automated Reasoning checks in Amazon Bedrock Guardrails to support responsible AI in regulated industries. PwC uses Automated Reasoning to convert EU AI Act risk classification criteria into guardrails, add auditable logic trails, and verify AI outputs against policy-derived rules. PwC also applies Automated Reasoning as a secondary validation layer in its Regulated Content Orchestrator for pharmaceutical marketing compliance and in utility outage management workflows for severity-based dispatch and response.

Multi-agentProduction

BRYTER Empowers Global Legal Teams with Integrated AI-Powered Research

BRYTER · Legal drafting automation · Microsoft

BRYTER launched a global legal research package, integrated within its AI-powered assistant BEAMON, to streamline legal research and document drafting for professionals operating in over 20 jurisdictions. Legal professionals can now access content from more than 80 legal databases directly while drafting in Microsoft Word and within BEAMON workflows. This integration eliminates the need to switch contexts between research and document creation, significantly improving productivity. The platform uniquely integrates Dr. Otto Schmidt Verlag’s authoritative German legal content for enhanced depth in key areas like tax, corporate, and labor law. Legal teams in multinational corporations and global law firms benefit from seamless legal research, tailored drafting tools, and document review on one platform. Major organizations, including Rakuten, McDonald’s, Ashurst, Deloitte, PwC, and KPMG, report increased productivity and document accuracy. BRYTER’s AI suite for legal professionals demonstrates a move toward fully automated, AI-augmented legal operations across borders. The solution offers specialized capabilities for German-speaking teams and global firms managing complex, multi-jurisdictional matters. Workflow integration empowers legal engineers to automate entire legal processes with no-code tools, merging rule-based and AI workflow automation. BEAMON also enables deep linking of research, contract drafting, and regulatory compliance, making it easier to generate memos and advice with embedded legal sources.

PwC reimagines audit operations and client service excellence

PwC · Audit automation · Microsoft

PwC, a global professional services leader, invested $1 billion to develop its Next Generation Audit (NGA) initiative aimed at transforming audit operations through advanced AI and cloud technologies. Built on Microsoft Azure, NGA leverages solutions including Azure OpenAI Service, Azure Cosmos DB, Azure Kubernetes Service, Azure App Service, and Microsoft Fabric. The platform enables PwC to process vast audit datasets at enterprise scale, extract data from both structured and unstructured sources, and enhance audit quality. The platform ensures compliance with global data laws and prioritizes data security and sovereignty. Auditors benefit from streamlined processes, standardized methodologies, and tools like Azure AI Search and Azure AI Document Intelligence. This trust-centered solution improves efficiency and allows auditors to focus on higher-risk areas, while PwC further deploys Microsoft Copilot internally and in client engagements for enhanced productivity. The ecosystem is intended to be adaptable for future advances and is positioned to benefit not only PwC but the broader audit profession.

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