PwC
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PwC has 15 source-linked AI deployments documented in AIUseCaseHub, across 4 industries and 4 countries. Key partners include Frends, PwC.
15
4
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Hyperscaler mix
See whether PwC's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How PwC builds AI
Build / Buy / Compose across this company's documented cases
14 of 15 cases classified (93%) · Compare all use-case types
Use case portfolio
Use case types at PwC
Risk assessment leads with 2 of 15 documented cases; 13 distinct types appear across the visible portfolio.
Reported outcomes
1 case reports measurable results
−40%
Time & speed
median · 2 metrics
+10%
Customer experience
median · 1 metric
Medians of results published in PwC cases, normalized for comparability. See all benchmarks →
Evidence persistence
7 of 7 judgeable cases are still publicly referenced · 7 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
Technology snapshot
What PwC uses across visible cases
AI Agents appears in 6 of 15 indexed cases; 43 named technologies are mentioned, led by Azure AI.
Capability mix
All Use Cases (15)
PwC and Microsoft Azure AI Foundry Agent OS for Enterprise AI Agent Orchestration
PwC developed an agent OS accelerator built on Microsoft Azure AI Foundry to provide a scalable, secure orchestration layer for AI agents across heterogeneous platforms.
PwC revolutionizes patient engagement across 50 contact centers
PwC partnered with a major healthcare system in the US to deploy an enterprise-grade AI-powered contact center that unified patient-first service across 50+ contact centers and clinical settings.The initiative aimed to modernize workflows, integrate recent acquisitions, and accelerate patient access while reducing friction in operations.Leveraging Salesforce Health Cloud integrated with CRM, EHR, conversational AI tools (including VoiceAI), and real-time enterprise data lakes, the solution automated routine tasks like patient verification and nurse triage.Support teams and providers now have instant access to contextual patient insights, allowing for more personalized care and faster resolution of patient requests.Automated workflows and training ensured care team adoption and built trust in AI solutions, with a focus on human-centric transformation rather than just technology upgrades.The platform supports holistic patient journey management, including preferences, context, and real-time needs, moving beyond just clinical data.By using conversational AI for routine work, staff were able to dedicate more time to complex cases.Impact highlights include significant reductions in call abandonment, faster resolutions, improved caregiver insights, and reduced task burdens for staff.
PwC and AWS: Automated Reasoning checks in Amazon Bedrock Guardrails for EU AI Act compliance, regulated content review, and outage management
PwC and AWS are developing reasoning checks with Automated Reasoning checks in Amazon Bedrock Guardrails to support responsible AI in regulated industries.PwC uses Automated Reasoning to convert EU AI Act risk classification criteria into guardrails, add auditable logic trails, and verify AI outputs against policy-derived rules.PwC also applies Automated Reasoning as a secondary validation layer in its Regulated Content Orchestrator for pharmaceutical marketing compliance and in utility outage management workflows for severity-based dispatch and response.
BRYTER Empowers Global Legal Teams with Integrated AI-Powered Research
BRYTER launched a global legal research package, integrated within its AI-powered assistant BEAMON, to streamline legal research and document drafting for professionals operating in over 20 jurisdictions. Legal professionals can now access content from more than 80 legal databases directly while drafting in Microsoft Word and within BEAMON workflows. This integration eliminates the need to switch contexts between research and document creation, significantly improving productivity. The platform uniquely integrates Dr. Otto Schmidt Verlag’s authoritative German legal content for enhanced depth in key areas like tax, corporate, and labor law. Legal teams in multinational corporations and global law firms benefit from seamless legal research, tailored drafting tools, and document review on one platform. Major organizations, including Rakuten, McDonald’s, Ashurst, Deloitte, PwC, and KPMG, report increased productivity and document accuracy. BRYTER’s AI suite for legal professionals demonstrates a move toward fully automated, AI-augmented legal operations across borders. The solution offers specialized capabilities for German-speaking teams and global firms managing complex, multi-jurisdictional matters. Workflow integration empowers legal engineers to automate entire legal processes with no-code tools, merging rule-based and AI workflow automation. BEAMON also enables deep linking of research, contract drafting, and regulatory compliance, making it easier to generate memos and advice with embedded legal sources.
PwC reimagines audit operations and client service excellence
PwC, a global professional services leader, invested $1 billion to develop its Next Generation Audit (NGA) initiative aimed at transforming audit operations through advanced AI and...
PwC and Microsoft modernize financial services
In collaboration with Microsoft, PwC has developed modern financial solutions tailored to address challenges in risk management, fraud detection, and operational efficiency. Using ...
PwC and Frends modernize enterprise integration in Norway
PwC Business Tech Norway has partnered strategically with Frends to revolutionize enterprise integration and automation for Norwegian organizations. Leveraging Frends' low-code iPaaS platform and Microsoft AI tools, the solutions address the growing need for agile, secure, and efficient integration in a rapidly transforming digital landscape. PwC provides deep industry expertise while Frends delivers a scalable, hybrid-ready integration layer, enabling seamless connections between legacy and modern systems.The partnership focuses on delivering industry-specific automation and digital workflows, supporting businesses in streamlining operations, reducing operational costs, and accelerating their digital transformation journey. The combination of PwC's consulting experience and Frends' robust automation capabilities results in pre-built templates and accelerators for faster outcomes and demonstrable efficiency gains.Joint initiatives are specifically tailored to support clients through every phase of their integration strategy, from legacy modernization to AI-driven process innovation. Frends' platform supports extensive API management, multi-cloud deployment, and offers secure data pipelines suitable for sensitive, complex structures common in regulated industries like finance, energy, and professional services in Norway.
PwC accelerates business process transformation with AI agents
PwC, in strategic collaboration with Microsoft, is deploying autonomous AI agents and Copilot technology to transform business processes across enterprise sectors. The partnership empowers organizations to implement agentic AI initiatives at scale, enhancing efficiency and decision-making.PwC has enabled and deployed Microsoft 365 Copilot in over 40 countries as part of its internal and client-facing transformation programs. The initiative is supported by PwC's Agents Factory, focusing on ethical AI deployment and data privacy.The joint offer includes phased adoption strategies—from employee empowerment to tailored, role-specific AI agents and fully autonomous agent solutions, all embedded in enterprise IT ecosystems.PwC leverages Microsoft Azure AI, Microsoft 365 Copilot, Copilot Studio, and intelligent automation tools to drive hyperautomation efforts, data-driven decision-making, and business innovation.The program prioritizes secure, ethical deployments of AI, scalable operations, resource optimization, and modern customer experiences for large enterprise clients, including many Fortune 500 companies.Microsoft recognized PwC as the 2024 Global Partner of the Year for Building with AI, highlighting the tangible impact and innovation delivered through this partnership.
Strategic Collaboration of PwC and Microsoft to Accelerate AI Agent Adoption
PwC and Microsoft announced a strategic collaboration aimed at transforming industries with the power of AI agents.The collaboration combines PwC industry expertise with Microsoft technologies including Copilot Studio to help clients deploy tailored AI-driven use cases, automate complex workflows, optimize resources, streamline logistics, and improve customer experiences and operational efficiencies.PwC’s Agents Factory is designed to define data access, data privacy, ethical AI use, and core elements for creating agents tailored to client needs and policies.
PwC Transforms Global Audit Delivery with AI-First Platform
PwC is pioneering the next generation of audit by integrating generative AI and Microsoft technologies to fundamentally reshape global assurance services. The PwC AI audit platform...
PwC revolutionizes client productivity and insights with generative AI
PwC, a leading global professional services firm, embarked on a $1 billion, three-year investment plan to scale generative AI capabilities, partnering with Microsoft to leverage Azure OpenAI Service, GPT-4, and ChatGPT. The collaboration aims to help PwC's clients across sectors like insurance, aviation, and healthcare to realize improved productivity, deeper insights, and new product innovations. PwC's AI strategy also includes responsible AI governance, security controls, and large-scale workforce upskilling of 65,000 employees. Real-world solutions include automated pre-authorization in healthcare, regulatory text classification in financial services, and content generation for marketing, among others. PwC employs an agile factory model to rapidly build and deploy business- and industry-specific AI use cases on Azure. The outcomes include productivity improvements of 50-90% in repetitive knowledge work and measurable gains in client business value—underpinned by responsible deployment of AI. The partnership demonstrates how generative AI can transform workflows and business models while adhering to global best practices in AI governance. PwC has already implemented these generative AI solutions both within its own operations and for external enterprise customers.Through its work, PwC is helping clients unlock new efficiencies and possibilities by integrating advanced AI models into business processes in a secure, regulated manner. The firm's commitment to upskilling and responsible use further positions it as a frontrunner in delivering trusted generative AI at scale.
PwC expands generative AI capabilities with $1 billion investment leveraging Microsoft Technologies
PwC US plans to invest $1 billion over three years to expand and scale its artificial intelligence portfolio.The firm is building and governing generative AI solutions with Microsoft Azure OpenAI Service and OpenAI models to streamline tax, audit and consulting services.PwC also emphasizes responsible AI, including fairness, transparency, bias, ethical use and data privacy for enterprise deployment.
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