What challenges did DHL face before AI implementation?

DHL's HR team in Singapore relied on Excel sheets to track employee information such as salaries, overtime, and bonuses, creating a lengthy and error-prone process. The manual workflow made secure access, accurate reporting, and timely decision-making difficult.

What was the impact of the AI solution?

Real-time data availability and accurate report generation supported better business decisions. Manual tasks were reduced and human error in the process was eliminated.

Rank#2,841of 3,449

Source

MicrosoftEvidence: Medium50/100

DHL improves HR processes with Microsoft Power BI

Use case typeHR support automationUpdated Jun 4, 2024

DHL partnered with Exigo Tech to automate manual HR processes in APAC, improving efficiency and enabling real-time data access for 1,250+ employees. The solution streamlined employee document access, improved data accuracy and report generation, and allowed the HR team to focus on strategic initiatives.

Organization: DHL
Industry: Logistics
Location: Germany
Published: June 2024

Reported outcomes

+80%

efficiency improvementProductivity & throughput

−5%human error rate1,250 employeesreal-time employee data access8 monthsimplementation time

Strategic outcomes

Speed & agilityEnabled real-time HR reportingRisk & complianceImproved data securityBetter decisions & insightImproved data-driven decision-making

Catalog median for productivity & throughput deployments: +40% across 108 reported metrics. Compare benchmarks →

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Efficiency improvement: 80% increase

Exigo TechJun 4, 2024Customer storyExplicit claimMedium evidence strength

increase in efficiency by 80%

Normalized claim

Human error rate: 5% decrease

Exigo TechJun 4, 2024Customer storyExplicit claimMedium evidence strength

manual HR process previously allowed for a 5% error rate

Normalized claim

Real-time employee data access: 1,250 employees increase

Exigo TechJun 4, 2024Customer storyExplicit claimMedium evidence strength

1250+ Employees Data Access in Real-Time

Normalized claim

Implementation time: 8 months decrease

Exigo TechJun 4, 2024Customer storyExplicit claimMedium evidence strength

The project was completed and made available for use within the timeframe of 8 months.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: DHL
Provider: Microsoft
Maturity: Unknown
Linked source: Exigo Tech

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 2 of 2

1HR support automation
2Reporting automation

DHL's HR team in Singapore relied on Excel sheets to track employee information such as salaries, overtime, and bonuses, creating a lengthy and error-prone process.
The manual workflow made secure access, accurate reporting, and timely decision-making difficult.

Exigo Tech built a solution within DHL's network to automate HR document access and data collection.
The implementation used Microsoft Power BI for reporting, secure database storage, password protection for country files, and automated checks to ensure data was inserted into the correct tables.

Technologies

Microsoft Power BI Microsoft Excel

Real-time data availability and accurate report generation supported better business decisions.
Manual tasks were reduced and human error in the process was eliminated.

Architecture

Exigo Tech built a solution inside DHL's network that collected HR data from Excel files, applied password protection by country, stored data in a secure database server, validated insertion into the correct tables, and generated reports in Microsoft Power BI.

Implementation partners1

Exigo Tech

Sources & evidence1

Evidence: Medium50/100Evidence strength