Enhanced Enterprise AI Chat Applications with Custom Business Data

This article demonstrates how Microsoft Fabric is used to orchestrate and implement Retrieval Augmented Generation (RAG) for AI-powered chat and query applications. It outlines in detail how to build a solution that delivers precise, contextually relevant business responses by integrating Azure OpenAI for embedding and chat, Azure AI Search for vector indexing and retrieval, and orchestrating the process inside Microsoft Fabric. The guide uses a public Wikipedia QA dataset to demonstrate chunking, embedding, indexing, and retrieval procedures inside a unified pipeline. Extensive technical instructions are included, covering data chunking, Spark integration, vector index creation, and retrieval-augmented question answering. The RAG system ensures dynamic updates and precise results, especially for businesses needing specialized knowledge not available in general purpose LLMs. Notebooks and widgets for demonstration are provided, encouraging application to business datasets.

Industry
Tech & Comms
Location
Global
Published
June 2024

Reported outcomes

Strategic outcomes

New product / capabilityBuilt context-specific enterprise AI chatCustomer experience & trustImproved assistant accuracy and reliabilitySpeed & agilityFaster deployment of business-ready AIScale & capacityEnabled scalable knowledge integration pipeline

Primary read

Use case focus

Showing 3 of 3

  • 1Retrieval-Augmented Enterprise Chatbots
  • 2Custom AI Search for Business Data
  • 3Automated Knowledge Query Systems
  • Generic LLMs cannot answer precise business questions requiring up-to-date data.
  • Enterprises require AI that can give context-specific and reliable answers for specialized domains.
  • Manual customization and updating of knowledge sources for chat AI is labor intensive.
  • Businesses need scalable, reproducible pipelines for integrating structured and unstructured knowledge into AI.
  • Microsoft Fabric orchestrates the RAG workflow.
  • Azure OpenAI is used for embedding business data and chat prompt responses.
  • Azure AI Search provides fast, ranked vector retrieval for contextually relevant document chunks.
  • SynapseML assists with distributed document chunking and processing.
  • A notebook-style development environment enables rapid experimentation and deployment of the RAG solution to company-specific data across business areas.
  • AI chat and query systems can be tailored to business domain knowledge.
  • Improves accuracy and reliability of enterprise AI assistants.
  • Makes it faster and cheaper to deploy business-ready AI on custom data.
  • Scalable approach reduces manual labor for data engineering.
Architecture

Documents are ingested and chunked via SynapseML in Microsoft Fabric. Chunks are embedded using Azure OpenAI, then indexed in Azure AI Search as vectors. User queries are embedded and matched to chunks using vector similarity in Azure AI Search. The retrieved context is fed back to Azure OpenAI for final chat response. All processes are orchestrated within a Fabric notebook.

Sources & evidence1
Groundedness: Unavailable

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