UNIQA streamlines employee information access with AI chatbot

UNIQA Insurance Group, in collaboration with Zühlke, faced the challenge of ensuring employees had rapid access to vital business information to improve internal efficiency and support better decision-making. Zühlke developed an AI-powered chatbot leveraging Azure AI technologies and large language models, which enables employees to quickly retrieve crucial company data. The new AI chatbot reduced manual search time and improved internal communication across UNIQA. This case has been recognized with the Microsoft Visionary Award, highlighting leadership in practical insurance workflow automation. Zühlke is renowned for tackling complex challenges with a focus on innovation specifically tailored to client needs and diverse industry requirements. The joint initiative showcases how AI can transform information management in insurance, while also maintaining data security and compliance standards. The solution is a tangible example of applying advanced technology for measurable business improvement. The partnership between UNIQA and Zühlke emphasizes multidisciplinary collaboration and rigorous quality management.