What challenges did Genpact face before AI implementation?

Improve cycle time, indemnity accuracy, and customer experience for contents claims. Reduce human intervention and overall cost in inventory capture, pricing, and settlement. Modernize a complex insurance claims workflow that spans field capture, valuation, and fulfillment.

What was the impact of the AI solution?

Reduce overall cost by up to 50%. Improve indemnity accuracy by up to 3%. Cycle time improvement up to 80%. Improve customer experience through improved speed and accuracy.

Source

Genpact Property Contents Claim Solution

Use case typeMedical document automationUpdated Jun 13, 2026

Genpact offers a generative AI powered contents claims solution for property and casualty insurance. The solution includes talk-to-text inventory capture, automated pricing and valuation, and integrated fulfillment capability powered by AWS GenAI technology and Amazon Business partnership. It integrates directly with carrier and estimating platforms to manage the end-to-end claims process.

Organization: Genpact
Industry: Insurance
Location: United States
Published: January 2025

Reported outcomes

−80%

cycle time improvementTime & speed

−50%overall cost reduction+3%indemnity accuracy improvement

Strategic outcomes

New product / capabilityAutomated inventory capture and pricingCustomer experience & trustImproved claims speed and accuracyScale & capacityIntegrated end-to-end claims fulfillment

Catalog median for time & speed deployments: −60% across 727 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 4

1Claims Automation
2Document Automation
3Workflow Automation

Improve cycle time, indemnity accuracy, and customer experience for contents claims.
Reduce human intervention and overall cost in inventory capture, pricing, and settlement.
Modernize a complex insurance claims workflow that spans field capture, valuation, and fulfillment.

Mobile app for field reps captures inventory with photos and audio.
AWS document extraction and speech-to-text contextualize files and recordings; Amazon Bedrock powers automated pricing and replacement matching.
The solution integrates with Amazon Business, Amazon Prime delivery, and claims/estimating platforms such as Guidewire, Xactimate, and CoreLogic.

Technologies

Amazon Bedrock Amazon Business APIs AWS Lambda Amazon API Gateway

Reduce overall cost by up to 50%.
Improve indemnity accuracy by up to 3%.
Cycle time improvement up to 80%.
Improve customer experience through improved speed and accuracy.

Architecture

A mobile app used by field representatives captures claim inventory via photos and audio. AWS document extraction and speech-to-text capabilities contextualize the captured files and recordings. Amazon Bedrock powers automated pricing research and like-kind-and-quality replacement matching. The workflow integrates with carrier and estimating platforms and uses Amazon Business APIs plus Amazon Prime for customer selection and fulfillment.

Implementation partners1

Amazon Business

Sources & evidence1

Groundedness: 5/5Published: Jan 1, 2025Publisher: AWS MarketplaceEvidence: VendorConfidence: Medium

Primary source

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