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01 · Use cases— The evidence

Genpact

3 documented AI deployments at Genpact, across 2 industries. Each one links to the public source it was taken from.

New York City · Founded 1997 · genpact.com · WikipediaSource: Wikidata, 2026-11-01

3
deployments
on record
2
industries
Professional Services
33%
use AI agents
1 of these
15 Jul 2026
latest source date
3 report a measured outcome
§ 1

Public AI record

Genpact has 3 documented public AI cases on the hub, too few for a score. AI development platform and compliance automation are common among peers but not yet documented at Genpact.

Low confidenceBased on 3 public cases · updated 10 Nov 2026

A record score appears once Genpact has 5 documented public cases. The peer comparison below already uses what is on record.

First documented case Sept 2023, latest Jul 2026. Cloud providers named: AWS, Microsoft.

§ 2

Compared with peers

Against 8 other professional services companies on the hub.

What peers document

  1. AI development platform6 of 8 peers
    75%
  2. Compliance automation4 of 8 peers
    50%
  3. Business process automation3 of 8 peers
    38%
  4. Energy operations automation3 of 8 peers
    38%
4 of 6 patterns

Gaps against the industry

Signature use cases

No peer on the hub documents document processing automation.

Stack and approach vs peers
  • Peer cases name Microsoft 84%, AWS 14%, GCP 2%.
  • AI agents: 33% of Genpact's cases vs 42% for peers.
  • Cases from the last 12 months: 33% vs 13% for peers.
§ 3

Deployments

3 deployments at Genpact, newest first.

  • 15 Jul 2026
    Professional Services

    Genpact Drives Operational Efficiencies and Generative AI Adoption Using Amazon Bedrock and Amazon Titan

    Genpact · Document processing automation · AWS

    Genpact developed a generative AI application on Amazon Bedrock for employee background check report validation and created an employee-facing AI platform called Playground for summarization, translation, image creation, and other tasks. The company used the solution to reduce manual verification work, improve compliance with client requirements, and expand employee access to AI tools across the organization.

    Production

    >2M
    playground interactions
  • 4 Jul 2024
    Professional Services

    Genpact streamlines finance, HR, and IT operations through AI-driven automation

    Genpact · Customer support automation · Microsoft

    Genpact, in partnership with Microsoft, implemented over 120 AI use cases focusing on finance, HR, and IT operations from India. Key advancements include automating vendor management with AI—doubling supplier satisfaction through 85% accuracy rates—and creating a digital assistant that reduced HR support tickets by 53% for invoice and tax document tracking. IT operations benefited from AI-driven digital assistants that resolve issues without traditional support. Microsoft Copilot tools further enhanced CRM and developer productivity through conversational AI interfaces. These initiatives not only increased operational efficiency and accuracy but also generated substantial financial returns—averaging $3.8 per $1 invested—while upskilling 100,000 employees in AI and spawning new job roles like prompt engineering and model fine-tuning.

    Multi-agentProduction

    −53%
    quantified impact
  • 28 Sept 2023
    Finance

    Genpact Integrates riskCanvas with Amazon Bedrock for Financial Crime Management

    Genpact · Risk assessment · AWS

    Genpact, a global professional services firm, integrates Amazon Bedrock with its riskCanvas financial crime risk management suite to enhance the detection, investigation, and prevention of financial crimes using generative AI and large language models (LLMs). The integration enables generative AI-assisted Suspicious Activity Report (SAR) narrative generation and case summarization, reducing time spent on case summarizations by 60% and improving analyst productivity and detection accuracy. Using secure client data combined with Amazon Bedrock's secure data handling ensures accuracy while maintaining data protection and compliance. Clients such as Apex Fintech Solutions benefit from improved financial crime operational efficiency, enhanced threat detection accuracy, and secure AI-led transformation.

    Production

    −60%
    time
§ 4

What it builds

Customer support automation is the most common pattern in these deployments: 1.

§ 5

Cloud providers named

AWS is named in 2 of these deployments.

  1. AWS67% of these
    2
  2. Microsoft33% of these
    1
§ 6

Industries

Genpact deployments span 2 industries.

Compare industries

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