Genpact
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Genpact has 3 source-linked AI deployments documented in AIUseCaseHub, across 3 industries and 2 countries. Key partners include Amazon Business.
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Hyperscaler mix
See whether Genpact's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How Genpact builds AI
Build / Buy / Compose across this company's documented cases
2 of 3 cases classified (67%) · Compare all use-case types
Use case portfolio
Use case types at Genpact
Customer support automation leads with 1 of 3 documented cases; 3 distinct types appear across the visible portfolio.
Reported outcomes
3 cases report measurable results
+44%
Quality & accuracy
median · 2 metrics
−70%
Time & speed
median · 2 metrics
−50%
Cost savings
median · 1 metric
Medians of results published in Genpact cases, normalized for comparability. See all benchmarks →
Evidence persistence
2 of 2 judgeable cases are still publicly referenced · 2 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
Technology snapshot
What Genpact uses across visible cases
AI Agents appears in 1 of 3 indexed cases; 7 named technologies are mentioned, led by Amazon Bedrock.
All Use Cases (3)
Genpact Property Contents Claim Solution
Genpact offers a generative AI powered contents claims solution for property and casualty insurance.The solution includes talk-to-text inventory capture, automated pricing and valuation, and integrated fulfillment capability powered by AWS GenAI technology and Amazon Business partnership.It integrates directly with carrier and estimating platforms to manage the end-to-end claims process.
Genpact streamlines finance, HR, and IT operations through AI-driven automation
Genpact, in partnership with Microsoft, implemented over 120 AI use cases focusing on finance, HR, and IT operations from India. Key advancements include automating vendor manageme...
Genpact Integrates riskCanvas with Amazon Bedrock for Financial Crime Management
Genpact, a global professional services firm, integrates Amazon Bedrock with its riskCanvas financial crime risk management suite to enhance the detection, investigation, and prevention of financial crimes using generative AI and large language models (LLMs).The integration enables generative AI-assisted Suspicious Activity Report (SAR) narrative generation and case summarization, reducing time spent on case summarizations by 60% and improving analyst productivity and detection accuracy.Using secure client data combined with Amazon Bedrock's secure data handling ensures accuracy while maintaining data protection and compliance.Clients such as Apex Fintech Solutions benefit from improved financial crime operational efficiency, enhanced threat detection accuracy, and secure AI-led transformation.
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