Georgia DBHDD streamlines risk assessments for behavioral health

The Georgia Department of Behavioral Health and Developmental Disabilities (GA-DBHDD) provides treatment and support for individuals with mental health conditions, substance use disorders, and intellectual or developmental disabilities. The organization operates across state hospitals and community-based providers, handling thousands of cases annually. GA-DBHDD faced significant delays in preparing risk assessments for inpatient forensic services, as clinicians manually reviewed up to 20 documents per patient over 8-12 hours per assessment, for more than 300 assessments annually. This manual process caused delays in care and increased clinician administrative burden. Partnering with Quisitive and Microsoft, GA-DBHDD led an AI strategy to identify and design a suitable technology solution. The resulting implementation introduced an AI-powered document generation platform and chatbot, leveraging Azure OpenAI Service, Cosmos DB, and Azure App Service. This solution analyzes and summarizes large volumes of unstructured patient data, automatically generating drafts of risk assessments. Clinicians receive context-aware summaries, reducing prep time by about four hours per case and freeing up time for direct patient care. The project is projected to save over 1,200 hours and annual costs of over $100,000. Ongoing partnership with Quisitive ensures governance, compliance, and continued optimization of the AI platform.