Global Health Services Company Streamlines Rebate Processes with Cloud Automation

A leading global health services company faced significant inefficiencies due to manual, disconnected processes for handling rebate accruals and disbursements. The company relied on disparate tools that necessitated manual data pulls, prolonged approval cycles through email, and increased operational overhead. These processes slowed down payment processing and made data governance challenging. To address these issues, the organization partnered with Protiviti to lead a technology and process transformation leveraging Microsoft Azure, Azure Synapse, Azure Data Lake, Azure Data Factory, Power Platform, and Power BI. The project team mapped the existing processes, migrated data to Azure, and built a singular workflow enabling automated, end-to-end rebate management. Integration of the Microsoft stack reduced manual data handling, automated approvals, and improved data quality. As a result, operational efficiency increased, team members were freed for higher-value work, data governance strengthened, and payment processing accelerated, enhancing both employee experience and customer satisfaction.