Grant Thornton streamlines internal operations with generative AI platform
Grant Thornton, a leading business and financial advisory firm in the UK, launched GTAssist, an internal generative AI platform, to enhance service quality and operational efficiency. The platform was developed using Microsoft Azure OpenAI, emphasizing secure and responsible AI usage. After a successful pilot, GTAssist was rolled out to 5,000+ employees. It enables natural language queries over both public and internal knowledge sources, making it easier for staff to access firm processes, policies, and procedures. The platform is designed to replicate public generative AI tool features in a private, controlled environment, ensuring security and compliance. Grant Thornton sees this as a strategic move to stay innovative and deliver value to both clients and employees. The launch is part of a broader portfolio of AI-enabled solutions within the firm. GTAssist demonstrates Grant Thornton's commitment to adopting advanced digital technologies while safeguarding sensitive information and upholding responsible AI practices.
- Organization
- Grant Thornton
- Industry
- Professional Services
- Location
- United Kingdom
- Published
- October 2023
Reported outcomes
Strategic outcomes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Grant Thornton
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- grantthornton.co.uk
Grant Thornton, a leading business and financial advisory firm in the UK, launched GTAssist, an internal generative AI platform, to enhance service quality and operational efficiency
Primary read
Use case focus
Showing 3 of 3
- 1Internal Knowledge Management via Generative AI
- 2Private Chatbot for Policy and Process Querying
- 3Operational Efficiency Enhancement with Secure AI
- Need for greater internal operational efficiency.
- Complexity in accessing firm processes, policies, and procedures.
- Desire to improve anticipation and delivery of client needs.
- Growing importance of using AI securely and responsibly within professional services.
- Developed GTAssist using Microsoft Azure OpenAI.
- Enabled chatbot functionality for natural language querying of public and internal repositories.
- Deployed to over 5,000 UK employees after a successful pilot.
- Designed for secure, private, and responsible AI usage.
- Streamlined access to internal knowledge sources for staff.
- Improved operational efficiency firmwide.
- Enhanced firm's ability to support and anticipate client needs.
- Delivered innovation while ensuring AI security and responsibility.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Independent source available
- Technical implementation details available
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2024.
Measures whether this deployment's public evidence persists — not whether the system is still in production.
AI-generated summary. Verify important details with the linked sources before relying on this case.
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